Ken Jensen

San Antonio, TX *****

805-***-**** advgg3@r.postjobfree.com LinkedIn

Strong experience in team building, server/network administration, desktop support, IT service management, and cybersecurity

Proven ability to create and deliver solutions tied to business growth, organizational development, and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects, and teams in a range of IT environments.

Technical Experience

Windows Server –Patching, print management, group policy, active directory management, NTFS access and permissions, SMTP, DNS/DHCP, Hyper-V

M365 Cloud Administration Exchange/Teams Voice

Cisco – CUCM, Unity user/directory/phone management IMAC

Multiple Client Full Stack Administration

Hardware – Desktop/Laptop/Workstation refresh/deployment, Servers, ASA, Switches, Wireless AP, network cabling & infrastructure, telephony, AV Conferencing equipment installation

LoB Application Support – Sage, MS Office, Encompass, OnScreen TakeOff, Creative Cloud Suite, Adobe Acrobat, Bluebeam, AutoCad, Flexi, Blender, many more!

Work Experience

ShaddoTech, LLC – San Antonio, TX 2022 –

Owner

Started my small business offering my services in technical support and custom computer building. Developed website, store, product line, m365, ConnectWise/Automate backend, helpdesk portal, advertisements, social media groups, and marketing campaigns.

Computer Solutions – San Antonio, TX 2017 to 2022

Operations Technician III

Team-lead on a team of 10 technicians. Worked interdepartmentally with clients from a range of markets including local government and law enforcement, law firms/realty, construction, manufacturing, automotive, and retail. Provided support for day-to-day operations for end-users and engineers. Mentored and coached junior technicians on best practices and client processes. Installed/repaired/upgraded servers, networking equipment, desktops, teleconferencing equipment as needed or requested. Facilitated new purchases requests and coordinated purchasing with clients. People and process-oriented approach to client management. Assisted with large deployments, business moves, cybersecurity assessments, onboarding/offboarding clients, blue team remediation, refreshes.

Walton Enterprises Ltd — San Antonio, TX 2014 to 2017

IT Manager/Systems Administrator

Oversaw operations and planning of IT department for a business of 70 users local and 10 remote around the US. Grew the organization’s IT footprint to 100 users local and 50 remote, including SOHO/Satellite offices around the US with short turn around. Implemented best practice to secure the environment which included implementing SSL VPN, upgrading network security equipment, migrating to m365, and migrating the in-house ERP system to a cloud-based vender. Also managed the Epicor environment prior to migrating to NetSuite. Performed server/networking patching and managed off-site cloud backups. Reported to CFO and handled IT department budgeting for the organization. Coordinated with 3rd party vender for hardware purchasing and disaster recovery. Created IT Security policy for org. Moved organization 1 and times.

CitiGroup — San Antonio, TX 2012 to 2014

Tier II Support & Data Analyst

Support all B&M CitiBank and OneMain Financial locations in the US Canada and Puerto Rico(12,000+ Locations). Diagnose and repair advanced issues within Windows based systems and proprietary software. Troubleshoot/repair/dispatch all branch premise equipment from printers and check readers to desktops(WIN), laptops(WIN), and servers (UNIX).

AT&T – San Antonio TX, 2011 to 2012

Tier I Team Lead

Handled client escalations. Provided mentoring/coaching to team members. Was product technical SME on all hardware in our offerings. Created standardized documentation for teams.

USMC – Camp Pendleton, CA 2007 to 2011

0842 Artillery Firefinder Radar Operator

Additional Experience

Data Corporation –

Camarillo, CA 2006

Geek Squad/Best Buy — Oxnard, CA 2006

Laptop Repair Technician

Computer Repair Specialist

Education & Training

2022

ACI Learning - ITIL, A+, Sec+, Net+ Certifications

2015

University of Phoenix— San Antonio, TX

Bachelor of Science in Computer Information Systems w/ emphasis in Cyber Security (not obtained yet)

Contact this candidate