Service Representative Administrative Assistant
Resume:
Valerie L. Sell
Albuquerque, NM ***********@*****.*** 505-***-****
SUMMARY
Accomplished Human Resource (HR) professional with 18+ years of general HR experience in areas including general administration and training, HR Technology administration, help desk support and customer service, report generation, data analysis and data integrity. Considered to be a trusted business partner, maintaining confidentiality in sensitive situations. My experience has allowed me to effectively manage all administration duties for my family business.
PROFESSIONAL EXPERIENCE
Fidelity Talent Source May 2022 – October 2022
Payroll Delivery Coordinator (Contract Assignment)
Supports the execution of core payroll activities. Responsible for responding to moderately complex requests, handling a stream of daily work ensuring that it is completed with a high degree of quality, and processed within service expectation standards.
Research and resolve pay impacting issues received via Internal Case Management System
Sell Construction LLC January 2015 – April 2022
Administration Manager
Perform administrative duties for family-owned business, including administration of federal forms for Certified Payroll. Create and maintain employee database and necessary company documents.
Provide Verifications of Employment and COVID-19 Proof of Essential Employment
Generate invoices and make travel arrangements, as needed
Sabio Systems November 2021 – March 2022
Human Resources Assistant (Contract Assignment)
Overall support for the human resources department. Responsible for conducting phone screens, scheduling interviews and weekly new hire onboarding, including scheduling pre-employment screenings. Security Badge and visitor kiosk maintenance. Schedule flights and place catering orders. HRIS, Personnel file and Form I-9 maintenance.
Monthly Organization Chart and Credit Card Reconciliation
COVID-19 Visitor Questionnaire creation and management via SurveyMonkey
OnePayHR, LLC February 2019 – July 2019
Customer Service Representative
Process payroll for multiple clients and multiple pay cycles with accuracy, while providing high-quality customer service support with the HCM platform.
Assist clients with employee cycle data maintenance, wage adjustments, and setup of payroll deductions, garnishments, and tax withholding changes to process the client's payroll.
Troubleshooting respective HCM modules (e.g. Payroll, Time Labor Management (TLM), Scheduling, and Benefits) for clients
Frank’s Supply Co., Inc. January 2018 – January 2019
Part-time Human Resources Assistant
Provide HR support in all areas. Maintain timekeeping system and process monthly and bi-weekly payrolls. Process new hires, terminations, and employee life-cycle changes, ensuring data integrity.
Job Posting, Employee benefits and personnel records management
Create and distribute Employee Anniversary Certificates
Accounting Principals (Albuquerque Public Schools) August 2017 – November 2017
Administrative Assistant (Contract Assignment)
First point of contact for Benefits Department of large organization. Provide great customer service while assisting employees with health and retirement benefits, including enrollment, changes, cancellation, and general questions.
Front office responsibilities, such as answering phone and distribution of mail
Daily deposit of specific benefits payments
Provide New Hire Benefits package and assist employees with benefit plan changes (i.e. Qualifying Life Events)
Receive payments for COBRA, Leave of Absence, Retiree Life Insurance premiums
Payday HCM March 2016 – January 2017
Human Resources Information Systems Assistant
Configure and Implement HCM platform (Advanced HR) for clients. Provide client support as needed, working closely with Timekeeping, Sales Representatives, and designated Client Service Representatives. produ
Participate in meetings to discuss client expectations, as well as meetings with the client discussing timelines and goals.
Maintain the HRIS User Manual
TLC Plumbing & Utility September 2015 – January 2016
Human Resources Coordinator
Provide HR support to a very high-paced organization. Process new hires, terminations, and employee life-cycle changes.
Streamline and automate Human Resources department processes
Distribute weekly and monthly metrics
Process weekly performance reviews
Greet in-person applicants and maintain application spreadsheet for company use
Benefits management and assist with annual benefits open enrollment including scheduling/conducting various meetings and implementing new benefits in the Accounting/HR information system
Vencore, Inc. (now Perspecta) July 2000 – December 2014
Human Resources Administrator/Generalist
Human Capital Management (HCM) business process consultant, initiating and training new system business processes for Workday HCM to HR Business Partners. Liaison for the HR and HRIS departments, ensuring processes are consistent with the technical requirements of the HRIS, ensuring data integrity, providing HR data analysis and data validation on-going and during multiple migrations. Train employees on all Workday-related processes.
Continuously develop, generate and analyze audit reports, and correct any discrepancies, ensuring data integrity.
Monitor Workday end-user issues and manage issue resolution, troubleshooting and escalating when necessary.
Facilitate annual performance review and merit process training. Configure, test, and launch review
and merit templates in Workday, provide support, and close reviews at the end of the period.
Generate weekly benefit census for entire organization (3000+ records), submit via SFTP server to providers.
Backup for Benefits Manager. Process benefit bills and submit purchase request to corporate A/P department for payment. Benefits and COBRA management.
TECHNICAL EXPERIENCE
UKG, Kronos Workforce Ready, Evolution, PeopleTrak, Advanced HR HCM, Workday HCM, IBM Cognos, Deltek Costpoint, Cognos Impromptu, Remedy On Demand, MS Office Suite, Deltek Time & Expense, Google Products
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