Alejandro Alex **** North Benton Street Midland

Rodriguez 79705

advgfd@r.postjobfree.com

Customer Service/ Sales Specialist 432-***-****

Born and raised in Midland Tx. Attended Lee High School and Coleman High School. Also attended Midland College. Born June 9, 1981. Experience

ASSISTANT STORE MANAGER

Kay Jewelers/Signet Jewelers

11/03/2020 – PRESENT

As the ASM for Kay Jewelers 2352, my duties included, but not limited to everyday procedures that allowed the store to open/close, attend customer needs, follow up with customer call backs, provide a win-win solution for an issues that may impede on the 100% satisfaction guarantee an customer is promised, when they purchase from us in whole as a banner for Signet Jewelers, the parent company of Kay Jewelers and Kay Outlet and other jewelry establishments. Counting register till, counting every piece of jewelry over a certain dollar amount 3 times a week, check in merchandise, clean ip show cases, get new merchandise out and displayed to maximize store sales, greet every customer, listen, consult and locate the jewelry piece a particular customer may need for a particularly special occasion. Revising schedules, recruiting potential sales associates and jewelry consultants from other work fields and even from the competition. Being there for fellow employees, backing the decisions the new General Manager implements, at the same time, listening to the concerns of the employees to maintain abs good work environment and be there physically and mentally to help customers with important dates and making them a lot less complex and lifelong friends a long the way. Reports ran, meetings attended, questions asked, bonuses reached and sales goals achieved, appointments made and profited, to even cleaning up the break room and throwing trash.

Special Services Lead

The Home Depot

01/2018 - 11/2019

Same responsibilities as Supervisor, offer great customer service, locate and release customer online orders, check-out and/or refund customer purchases, appy the F.I.R.S.T. policy to help customers get the most beneficial experience at THD, back up Dept. Supervisor, Audit customer picked orders daily, help other service desk and store employees with any customer issues that may arise, provide excellent leadership to enable service desk associates to better accomplish their duties and responsibilities, provide excellent customer service Owner

Rodriguez Contactor Services

05/2009 - 01/2017

Provide excellent customer service. Help in financial aspect of remodeling houses and properties. Find and win bids for jobs. Help in installs and demolition. Paint and drywalling, sanding, plumbing. Follow-up customer satisfaction calls. Furniture Sales Manager

Big Lots- Furniture

09/2000 - 06/2008

Started off as sales associate, moved up to associate furniture manager, and eventually got my own store in Odessa Tx. Duties included making schedule, providing great customer service. Unloading trucks. Help clean up warehouse. Stack out merchandise. Hire, train, and release furniture sales associates. Follow-up sales calls. Back up book keeper. Education

Criminal justice, Sociology, Business Administration Midland College

08/2001 - 12/2002

Studied criminal justice, sociology and business administration plus some basics. No degree. Promoted at work. Unable to transfer to UTPB in time allowed.

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Awards/Skills

Bilingual (Spanish/English) speaker, great people social skills, numerous sales contest winner for Big Lots, awarded numerous amounts of Homer Awards at The Home Depot. This resume is made with Resume Builder App Free