Manager Assistant Customer Service

PATRICK M. D’AGOSTINO

**** ******** **, ******* ** 32835

Tel: 407-***-**** email: *****************@*****.*** Seasoned & goal-oriented professional with vast experience in real estate asset management, sales, hospitality management

& guest service. Leveraging vision & management expertise in building genuine relationships with clients & guests alike. A decisive leader with a strong track record of performance in turnaround & high-paced organizations, who utilizes keen analysis, insights & team approach to drive organizational improvements, adaption of IT systems/platforms with an emphasis on implementation of best practices. Adept at leading various projects to front & back-of-the-house operations, working with vendors, maintaining inventories, coordinating staff, while meeting & exceeding established industry standards.

COMPETENCIES AND EXPERIENCE HIGHLIGHTS

● Strong written & verbal communication skills with excellent interpersonal skills

● Over 25 years of unwavering commitment to providing excellent customer service

● Leveraged years of requirement & infrastructure analysis expertise to drive business development

● Proficient in driving successful risk management initiatives and improving health & stability of operations

● Experience in recruitment, training & empowerment of employees to achieve key performance indicators

● Directly managed the hiring and management of staff, leading to increasing corporate value & efficiency

● Experienced in leading High end hotel F&B, banquet & catering operations

● Experienced in organizing & overseeing the affairs of high-profile guests and key people executives

● Excellent management skills with the ability to spot opportunities to boost efficiency and productivity

● Natural team leader capable of developing high-performance teams with an ability to excel in demanding environments

● Proficient in problem solving with both conventional & outside the box solutions in various high paced environments – Dyslexic Thinker

SKILLS AND EXPERTISE

● Visionary Leadership

● Hospitality Management

● Customer Service Skills

● Inventory Control

● Employee Engagement

● Operations Management

● Relationship Management

● Regulatory Compliance

● Budget Management

● Food Safety Awareness

● Microsoft Office Suite

● Asset Management

● Business Development

● Event Planning

● Portfolio Management

● Platform Implementation

● Training & Development

● Proven sales experience

● Risk Management

PROFESSIONAL EXPERIENCE

Levy Motorsports/Americrown (NASCAR), Daytona Beach FL, Traveling Manager & Opps Manager Assistant of Hospitality for large venue affiliated events (Formula 1, NASCAR, MotoGP, Kentucky Derby), & On-call Hurricane disaster relief Apr 2004 – Nov 2007/ Nov 2017 – Present

● Management of teams in excess of 300 people with no experience to well-seasoned in able to execute large scale events to contractual requirements & exceed expectations.

● Schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.

● Supervise working with all staff and provide training to all to ensure effective guest services.

● Maintain a work schedule for all & allocate appropriate resources as per contract requirements.

● Analyze all requirements of the facility/venue & ensure compliance with all applicable policies & codes.

● Develop and maintain all capital budgets and provide the optimal level of services to all clients & their/our guests.

● Monitor and maintain an inventory of all supplies and provide staff with all supplies as per contract requirements.

● Oversee the operation of the organization in accordance with the direction established in the strategic plans.

● Counseled members on travel planning including recommendations to improve customer satisfaction.

● Recruited, onboard & train high-performing employees to achieve sales & business objectives.

● Oversaw & worked with numerous teams in cradle to grave set up & knock down of venues. PATRICK M. D’AGOSTINO 407-***-****

● Created & maintained discrete interaction protocols with high profile clients & guests.

● Actively participated with other venue operational units in order to provide a more cohesive safety protocols & risk management

Hilton Grand Vacations, Orlando, Bartender

Apr 2019 – July 2022

● Managed bar area including cocktail & menu designs. Kept a keen focus on guest experience in the effort to increase overall experience & brand value.

● Ordered & maintained an inventory of bar products, including alcohol, soft drinks & supplies.

● Managed entire Food & Beverage Operations in absence of leadership when often required.

● Provided bar patrons with superior service & an enjoyable, memorable experience.

● Excelled at upselling customers from well to premium brands & high-margin signature cocktails.

● Leveraged interpersonal skills & drink-making knowledge to cultivate a repeat clientele during their stay.

● Setup & Breakdown of all Bars as well as the management of all Bar Backs.

● Prepared all Punches, Syrups, Juices including intake of Beer and Liquor orders.

● Oversaw the setup & breakdown of the entire bar including obtaining beverage orders from patrons.

● Adhered OSHA & State SafeServe standards for F&B while serving customers.

● Delegated responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, & cultural values.

● Resolved internal staff conflicts efficiently & to the mutual benefit of those involved.

● Ensured all food safety procedures are strictly adhered to according to sanitary regulations.

● Implemented appropriate strategies to resolve adverse trends and improve sales.

● Oversaw the day-to-day operations, assigning weekly performance goals & assuring their completion.

● Audited inventory levels to ensure product availability, and order products as necessary.

● Verified the client’s identification to check if they are of legal drinking age. Patrick M. D’Agostino, LLC, Orlando, FL Distressed Asset Disposition Director -Default Real Estate sales 2001 - December 2018

● Provided cradle to grave foreclosed real estate disposal services for major financial institutions. Including Bank of America, PNC, Chase, Nationstar & numerous smaller lessor know mortgage servicers.

● Implemented new technology platforms & systems in real time.

● Over $1.1B in assets disposed & managed.

● Managed a multi-national team of up to 12 people in daily operations.

● Communicated with several Economists with forecastable information.

● Operated under several different Real Estate franchise models.

● Managed & directed property rehabs.

● Project Management

● Ensured accurate daily reporting to adhere with compliance standards as dictated by each financial institution’s requirements.

● Implemented new technology including systems and support for the entire operation.

● Consistent training, education & review of current market statistics in order to stay ahead of industry curves, demands & a changing regulatory & compliance landscape.

● 1 of only 20 individually selected Bank of America/Countrywide Home Loans (Default) Roundtable Development Team members (specialized team created to develop new Best Practices & Procedures for Default agents within their system).

● Consistently & successfully managed portfolios exceeding 300+ assets from Foreclosure to disposition. EDUCATION AND CERTIFICATIONS

Stockton University, Galloway NJ Finance 1996 - 1997 Safe Staff Certified in food and beverage, Orlando FL Numerous Default Asset Industry designations – provided upon request. FL Real Estate License SL-3012044

TSA PreCheck & Valid US Passport

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