Relations Specialist Store Supervisor

AMER MANDZIC

Westminster, Co /720-***-****/ ***********@*****.***

Professional Summary

Dedicated leader with experience. Problem-solving abilities. Organized. Professional communicator. Committed to guest satisfaction. Experience in guest services, concierge, sales and marketing.

Education-2022

Metro State Denver- Marketing Major, B.S

Experience

Denver Zoo/ 2015-2016

Guest Relations- seasonal

• Sold tickets, memberships, amenities and merchandise.

• Welcomed guest and checked tickets.

• Supervised buildings such as Tropical Discovery and Bird World.

• Guest services.

Toys R Us/ 2016-2018

Department Manager / Store Supervisor

• Supervise staff and volunteers.

• Train new hires and new volunteers.

• Responsible for store set up, warehouse inventory, pricing and maintaining a well- organized the store.

• Created and implemented more efficient systems and operations to ensure safety as well as increase revenue and minimize loss.

• Organized team building strategies to build a more positive energy and attitude in the workplace.

• Guest services.

2

Divine Cleaning and Concierge Services/ 2018-2020

Recruiter/ Client Relations Specialist

• Coordinated with Department Leaders to create training programs and internal promotions.

• Communicate with hiring managers to determine qualifications for specific positions.

• Reach out to qualified candidates with relevant work experience.

• Answer questions and follow up with applicants.

• Conduct and analyze surveys of applicants to create efficient recruiting and hiring methods.

• Conducted interviews via zoom, phone and in person.

• Responsible for all aspects of maintaining both residential and commercial accounts.

• Marketing the business utilizing the company’s website, as well as Facebook, LinkedIn and Instagram.

• Scheduled clients special requests and follow up to ensure requests have been completed to guest total satisfaction.

• Guest Services to assure all work was done on time and to the satisfaction of each client.

• Resolved any client issues in a professional manner with client retention in mind. KK Gorazde- ABA League 1/ 2021-2022

Professional Basketball Player

• Maintained a professional and positive demeanor during weekly games towards teammates, coaches, opposing players, officials and fans. As well as show up and work.

• Attended daily trainings and team practices to prepare for weekly games.

• Created and followed a productive daily schedule.

• Volunteered and became a positive role model in my community. Proficient in Windows, Excel and Microsoft.

References available among request.

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