Stephanie Reed

760-***-****

advgea@r.postjobfree.com

Professional Summary

A highly motivated Client Service Representative with 35 years experience and a record of maintaining the highest quality customer service. A team builder and leader that is committed, confident, exceptionally hard working and reliable with a strong work ethic. Adaptable, detail oriented, focused critical thinker with knowledge of multiple line phone systems, office administration, and a wide range of computer, organization, excellent communication, and time management skills. My goal is to work for a company that promotes and encourages professional growth and allows me to use my skills to my full potential. Work Experience

2013 - Present VCA Veterinary Hospitals

Client Service Representative

● Answer phones promptly and with a cheery disposition, forward phone calls, provide clients with information, take messages, prescription requests and schedule appointments.

● Logging and maintaining detailed patient records.

● Serves as the first point of contact with clients upon arrival.

● Handling money and deposits with various types of payments. Recognizing and correcting any discrepancies and completing bank deposit forms daily.

● Creating and implementing an effective method for training new employees. 08/1999 - 07/2010 High Valley Veterinary Hospital

Veterinary Assistant/Client Service Representative

● Assist Veterinarians and technicians with physical exams, taking patient histories, diagnostic samples, administration of medications and vaccinations.

● Assist technicians with surgical preparation of patients.

● Complete various client service duties as listed above. 1996 - 1999 Ramona Animal Hospital

Client Service Representative

● Greet, welcome and check in clients and their pets.

● Presenting and explaining fees and processing various types of payments.

● Managing records, charts, reports and correspondence.

● Handling customer service duties including answering telephones and questions regarding products and services, including educating clients on proper pet care. 1988 - 1996 Mark W. Burgett, DDS

Dental Assistant/Receptionist

● Chair side assist Doctors with various dental procedures.

● Take, develop and mount dental X-Rays.

● Manage and maintain the practice’s dental equipment and supply inventory.

● Answer phones, schedule appointments, make appointment confirmation calls.

● Process and bill patient insurance companies for services rendered.

● Provide postoperative instructions provided by the dentist and instruct on oral hygiene and plaque control with a friendly and engaging demeanor. Education

1983 - 1987 Schurr High School High School Diploma 1986 - 1989 Regional Occupational Program Dental Assistant Certification References

*Available upon request*

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