JOCELYNN GRAHAM

** **** ******** **,**********, PA 19401

advgd5@r.postjobfree.com

610-***-****

Dedicated healthcare representative seeking to obtain a position with a leading healthcare agency that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

EDUCATION

South University Healthcare Management

Online Present

Harcum College Healthcare Management

Bryn Mawr, PA 2012-2013

Norristown Area High School Norristown, PA

2002

CERTIFICATIONS AND LICENSES

Cittone Institute Medical Assistant

Philadelphia, PA 2004

CPR/First Aid/ AED Certification January 2016

EXPERIENCE

Penn Psychiatric Center BHRS Case Management Case Aide

Collegeville, PA April 2017- October 2017

Assisted Clinical Supervisor with maintaining case files, processing referral information, performing initial intake interviews, completing authorization packets, and verified health insurance and/or benefits. Also, participated in establishing connections in the community through activities such as job fairs and informational sessions.

Reason for leaving: New Opportunity

Carson Valley Children’s Aid BHRS Case Management Case Aide

Norristown, PA July 2016- August 2017

Assisted Clinical Supervisor with maintaining case files, processing referral information, performing initial intake interviews, completing authorization packets, and verified health insurance and/or benefits. Also, participated in establishing connections in the community through activities such as job fairs and informational sessions.

Reason for leaving: Was only part-time work

Axion Healthcare Project Manager

Blue Bell, PA Febuary 2014-July 2016

Assisted company director in creating organizational structure through overseeing budgets, start and completion dates, assisting employees with assigned projects and collaborated with United Healthcare representatives.

Promoted daily representative-client interaction to ensure quality care for clients.

Reason for leaving: Hours reduced

Kindercare Learning Center Teacher’s Assistant

Plymouth Meeting, PA January 2013- March 2014

Assisted teachers in helping children develop language and literacy skills, increase executive functioning, improve use of coping skills, and promote positive social interactions with peers.

Facilitated creative expression and wellness activities to assist children in achieving optimal wellness.

Executed behavioral plans to minimize behavioral issues and increase desired behaviors.

Reason for leaving: New Opportunity

MSI International Call Center Representative

King of Prussia, PA Januaryv2012- March 2013

Handled outbound and inbound calls, faxes, and emails from external and internal customers.

Utilized empathic listening and problem solving skills to address customer complaints and concerns.

Timely completion of documentation, such as call logs and reporting for billing and other departments.

Reason for leaving: Not enough hours

Broker, Creamer, Swanson Ent. Medical Assistant

Phoenixville, PA April 2009- September 2012

Provided hands-on patient care and administrative services for a multi-physician practice. Assignments included preparing patients for examinations, collecting laboratory specimens, sterilizing equipment, taking medical histories, updating patients’ files, scheduling appointments, and medical tests, and assisting the physicians as needed.

Reason for leaving: Hours reduced

Norriton Family Medicine Administrative Assistant

East Norriton, PA May 2007-November 2009

Performed office management assignments, such as checking in/out patients, scheduling appointments, managed call center, assisted with referrals, and organized patient charts.

Reason for leaving: New Opportunity

Progressive Rehab Chiropractor Assistant

King of Prussia, PA March 2006-June 2007

Scheduled patient appointments, record keeping, collaborated with insurance companies for authorizations and payments, and assisted with treatments as needed.

Reason for leaving: Was taken over by new management

Dr. Haney F. Abdel’s Office Medical Assistant

Norristown, PA October 2005- September 2006

Provided hands-on patient care, including venipuncture, monitoring vital signs, assisting the physician as needed, and other administrative duties such as managing calls, organizing files, and scheduling appointments.

Reason for leaving: Hours cut back

Ken Crest Resident Advisor

Ambler, PA May 2004-August 2005

Assisted clients with completing activities of daily living, such as hygiene practices, preparing meals, and cleaning living areas. Observed clients' behavior and promoted use of coping skills and positive social interactions. Facilitated the further development of executive functioning through assisting clients in maintaining work schedules, problem-solving skills, time management, and financial responsibility.

Reason for leaving: Internship

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