Customer Service Front Desk
Resume:
Felicia Collins
Resume for Felicia Collins
Erlanger, KY 41018
****************@*****.***
Customer Service
To obtain a position where I can demonstrate and utilize my skills and knowledge. To be part of a team environment. Career oriented. Continuing Education as well in all areas of Work Experience:
• Graduated Western Hills High School - 1995. Majored in business and information communication technology
• Hair Design School - Graduated October 2006 - marketing, selling, fashion trends Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Dollar Tree - Independence, KY
February 2018 to Present
Customer Service, cashier, and stock shelves
Front Desk Associate
Courtyard Marriott - Florence, KY
June 2015 to September 2016
Customer service in the Bistro as well as the front desk check guests in/out and make sure the were happy with their experience.
Office Manager
Microtel Inn & Suites
July 2012 to June 2014
Banking, Inventory, Managing Hotel, Scheduling, Sales. Front Desk Associate
Microtel Inn & Suites - Florence, KY
July 2012 to June 2014
Supervisor
859-***-**** Gary Kincaid
Licensed Cosmetologist, Duties
Hair Trends
October 2006 to 2011
include: but not limited to Selling, Consultation with Clients for Color, Hair, Nails. Customer satisfaction, Retail Sales of Products.
Receptionist Service, Banking, Scheduling Appointments, Data Hair Trends
April 1997 to 2006
entry, Office manager, Duties include:
Sales, Customer Service, Pricing all Product for salon, Inventory, Maintaining smooth running of salon and setup tanning, nails, Hair Design.
Customer Service, Inventory Control in Retail
Sally's Beauty Supply
August 1995 to 1997
environment, Sales.
Education
College Degree in Cosmetology
Hair Design School Erlanger ky
January 2003 to October 2006
Other
Skills
• Customer Service
• Food Service
• Crew Member
• Hotel Management
• Hair Styling
• Guest Services
• Makeup Application
• Office Management
• Retail Sales
• Management
• Front Desk
• Upselling
• Cleaning Experience
• Sales
• Pricing
• Nail Care
• Leadership
• Restaurant Experience
• Retail Management
• Hospitality
• Basic math
• Negotiation
• Microsoft Excel
• Microsoft Word
• Merchandising
• Store Management Experience
• Cash Handling
• POS
• Sales Management
• Time Management
• Inventory Control
• Purchasing
• English
• Serving Experience
• Forecasting
• Budgeting
• Accounts Receivable
• Banking
• QuickBooks
• Microsoft Office
• Supervising Experience
• Payroll
Awards
Bistro attendant
September 2018
Won an award for employee of the month as well as an award for Cost Control. Certifications and Licenses
Bistro attendant
March 2018 to October 2021
• Head cook in A.M
• Took care of customer’s
• Customer service took orders
• Cash Register
• Served
• Prep cook
• Clean up
• Inventory
• Ordering
• Unloading truck
• And made people smile
• Deposits
Assessments
Attention to Detail — Completed
August 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Administrative Support Professional Fit — Completed August 2020
Measures the traits that are important for successful administrative support professionals Full results: Completed
Work Style: Reliability — Completed
August 2020
Tendency to be dependable and come to work
Full results: Completed
Working with MS Word Documents — Completed
August 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed
Administrative Assistant/Receptionist — Completed
August 2020
Using basic scheduling and organizational skills in an office setting. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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