Chanel Cox-Gibbs

*** ***** ****

Marietta, GA

Email: advgcv@r.postjobfree.com

Mobile: 347-***-****

SUMMARY: A resourceful team player who excels at building trusting relationships with customers and colleagues. Highly- analytical, computer-literate performer with extensive software proficiency and goal-driven leader who maintains, motivates, mobilizes, and coaches employees to meet high performance standards. EDUCATION: Mandl School for Allied Health, June 2018 Certification for Dental Assisting

Benjamin Banneker Academy for Community Development, June 2010 High School Diploma Media Communications

PROFESSIONAL EXPERIENCE:

Server, PJ Clarkes, New York, NY January 2018-Current

• Delivered exceptional, friendly, fast and efficient service while anticipating all guests needs

• Answered questions about menu items and made recommendations when requested

• Accurately recorded food/drink orders and assisted other team members serve food and drinks to all guests in the restaurant

• Bus and reset tables in dining room and managed restocking items throughout the shift Barista, Starbucks, Brooklyn, NY June 2016 – January 2018

• Supervise rotating shifts, stocking merchandise, and bartend various hot and cold coffee beverages

• Assist with overseeing and facilitating operational matters which include but not limited to inventory maintenance, conducting purchase orders, and receiving products

• Proactively worked side by side with multiple levels of upper management to ensure consistent, high quality customer service was maintained and presented to each customer

• Greet customers and ascertain customers’ needs and wants by providing well respected information Shift Supervisor, Sweetgreen, New York, NY October 2016 – June 2017

• Oversaw all operational matters for a salad bar establishment, including placing special orders, displaying and receiving merchandise

• Organized work schedules for all part-time shift team members, filled in for various roles when necessary, directed sales efforts, and monitored customer satisfaction

• Prepared daily sales report for corporate office which include but not limited to actual versus projected sales, shift coordination evaluation, and inventory tracking

Assistant General Manager, Le Pain Quotidien, Brooklyn, NY March 2014– October 2016

• Assisted Store Manager with development and execution of strategies to improve sales

• Tracked performance analyses and take action to improve store performance by forecasting of weekly/daily goals and coaching sales team

• Recruited and set high standards for job performance of store employees

• Evaluated employee performance and addressed conduct issues through coaching counseling and/or termination process SKILLS/CERTIFICATIONS:

• Communication

• MS Office proficiency

• Teamwork

• Adaptable

• Food Protection Certification

References: Available Upon Request