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Warehouse Order Customer Service

Location:
Rock Island, IL
Salary:
65,000
Posted:
February 20, 2023

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Resume:

Chris Edwards

309-***-****

advgc4@r.postjobfree.com

PROFESSIONAL PROFILE

Salaried employee with 18+ years of diverse experience with a Fortune 500 company

Operations manager accountable for global warehouse strategies, including inventory, training, and supervising staff, implementing processes and procedures that expedite work and cost savings

Possess strong multi-tasking skills, with ability to simultaneously manage various shifts, departments, and schedules

PROFESSIONAL EXPERIENCE

JOHN DEERE PARTS DISTRIBUTION CENTER Milan, IL

Unit Supervisor May 2010 – December 2021

Operations Supervisor for inbound and outbound freight (domestic and international), perpetual inventory, returns, inspection department and yard management

Managed schedules, organized warehouse functions, and oversaw daily operations supervising multiple departments, 50+ employees

Responsible for cycle times for inbound and outbound freight for domestic and international. Distributed inventory and audited shipments for warehouse order fulfillment. Developed collaborative relationships internally and externally

Recognized, communicated, and resolved inconsistencies (including departure delays and shipping discrepancies). Identified and resolved parts specifications with field/factory/unsaleable inventory issues. Provided distributions on rejected parts world-wide. Returns Goods Authorization (RGA), store dealer returns.

Perpetual Inventory Supervisor, responsible for managing inventory and quarterly audit processes for facilities within North America. Managed daily inventory availability both internal and external to meet order fulfillment, aligning with unit accounting. Collaborator with operations for inventory integrity.

Hired and trained employees, providing support, and on-going development. Succeeded in improving CIPP (wage incentive pay) by 10%.

Coordinator Off-Site Packaging: August 2007 – April 2010

Knowledge of parts, ability to analyze specifications for packaging methods while maintaining cost objectives, warehouse storage consistency and shipments.

Communicated pricing issues engaging appropriate teams. Identified cost savings with suppliers/factories.

Customer Service August 2005 – July 2007

Assisted dealers utilizing product and inventory knowledge when processing orders and logistics

Processed returns, overages/shortages, researching root cause

Provided support across departments, providing training and problem resolution

ADDITIONAL SKILLS

Advanced experience with MS Office (Word, Excel, Outlook, and PowerPoint)

Experience with SAP and DB2 tables

Experience with TSO

Expert with Continuous Improvement (safety, quality, efficiency)

Expert with 5S (organized work areas for efficiency and effectiveness)

Data analysis



Contact this candidate