T I F F A N Y

B O U C H E R

512-***-****

advgbe@r.postjobfree.com

**** ****** *****,

Temple, Tx 76502

PROFESSIONAL SUMMARY

I am reliable. Loyal, ready to learn new things, dependable, and I am very likeable and I have empathy and compassion for my customers . And am willing to go the extra mile to help my customers issues get resolved quickly SKILLS

Customer service Researching

Data entry Customer consulting

Client communication Problem resolution

Call center procedures Multi-line telephone operations Conflict resolution

EXPERIENCE

Customer Service Advocate, Cigna, Sep 2019 Current, Austin, Tx United states

*Help clients, customers, healthcare providers.

*make it easy for customers to work with us

*for Health and Wellness.

*Help with payments, claims related to medical and dental procedures and office and hospital visit costs .

*Take ownership of their issues and did my best to resolve issues over phone . Provided solutions, recommendations and replacements with empathy and positive feedback.

Answered inbound calls to greet and assist customers with various needs and questions.

Assisted associates with problem resolutions.

Answered calls or emails from customers and assisted with special requests or resolving complaints.

Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.

Shift manager, Reid's cleaners, Apr 2018 Aug 2019, Austin, Tx United States

*Opened shift in lakeway, Tx and ended day in Steiner location in Texas, also a backup for multiple other locations .

*Advises and consults customers to evaluate their needs and resolve all customers concerns and transactions

*oversees correspondence with customers via phone and email responding to questions and concerns about service

TB

*supervising and coordinates bulk hotel and restaurant account orders

*closing shift manager, turning equipment off, reconciling register and preparing bank deposits, locking up

*consistently improve customer satisfaction by listening to customers needs and creating new services based off feedback and building trust with customers Co-owner and office manager, Hop -A- Lot Moonwalks Party Rental, Mar 2000 Mar 2017, Round rock, Tx

*Family owned Business

*Provided customer service by taking phone calls, managing schedules, booking appointments, planning and managing large scale events and contracts with corporations

*Administered human resource activities such as hiring, conducting orientations, and payroll

*Managed accounts payable and receivable for employees and accounts

*During events, set up equipment and ensured quality and safety of products, provide ticket booth sales, concession equipment, oversaw event employees, and packed up equipment

Human Resources Plan Administrator, United Teachers Associates Insurance Company, Jan 1995 Jan 1998, Austin, Tx

* Started in mail room, promoted quickly to Lead to Supervisor

*Assisted with training new employees and ordered company supplies for Department

*Promoted to Human Resouce -Plan Administrator, assisted with hiring, on boarded and coordinated new hire orientations, and signing all new hires up for Health benefits packages, handled benefits issues . Managed and prioritized incoming HR mail to be addressed timely with HR President .

*promoted to Accounting - data entry, filing and accounts receivable

*worked in claims department - data entry

* party coordination - coordination of annual holiday parties and catering for holiday party's

*Charity events - purchased and delivered donations to the Center for Battered Women for their children.

Receptionist, B & B Body and Paint, Jan 1991 Jan 1995, Austin, Tx

* Corresponded with customers via phone and email responding to questions and concerns

*Handled insurance claims and worked with Insurance Companies

*Scheduling appointments

*Filing and performed data entry

Patient Billing Representative, HCA Centennial medical center, Jan 1988 Jan 1990, Nashville, Tn

Verified coverage with insurers, filed required forms and submitted paperwork to obtain timely payments.

Translated health care services into coded medical claims for submission to insurance carriers.

May 1986

Reviewed clinical statements and assigned standard codes using CPT, ICD-10-CM, or HCPCS Level II.

EDUCATION

High School Diploma, Choir

Antioch high school Nashville, Tn

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