DS

OBJECTIVE

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company

SKILLS

Able to work in a fast paced environment. Exceed daily goals while maintaining high QA scores.

DEE STATEN

ESPERIENCED CUSTOMER SERVICE

EXPERIENCE

CONSUMER CONNECTIONS ADVISOR

NOVEMBER 2019-PRESENT

Providing technical support to commercial and residential customers for products including all residential fittings and fixtures. Also provided tech support for commercial toilets flush valves and faucets including sensor operated fixtures and fittings.

Customer care

School Specialty

July 2019 to November 2019

Answering customer calls about order status and tracking. Revising orders. Customer Service Representative

Customer Service

Startek

August 2018-July 2019

Mansfield, OH August 2018 to July 2019 Handled calls for ATT Advanced technical support. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Defused volatile customer situations calmly and courteously. Managed high call volume with tact and professionalism. March 2008-12/10 Handled calls for ATT customer care, including billing and assistance with technical support.

Ambulette driver

Mansfield Ambulance

January 2016 to August 2018

Performed inter facility transfers of non-ambulatory patients. Performed hospital discharges to both residential and nursing home facilities. Able to interact with clients in a positive manner. Over twenty years of customer service experience which helps to interact with clients to be understanding and empathetic.

Commercial Parts Delivery Driver

Advance Auto/Carquest

May 2015 to January 2016

Pulled parts and delivered to commercial auto repair shops

Switchboard Operator

Ohio Health Med Central

July 2014 to December 2014

Directed all incoming call to staff and patients. Alerted staff and other emergency personnel to appropriate areas during emergency situations.

Customer Service/Sales CenturyLink

January 2010 to October 2012

Customer service and sales for large and complex business customers, including new and existing customers with phone systems, circuits and high speed internet. Answered product questions with up-to-date knowledge of sales and store promotions. Routinely answered customer questions regarding merchandise and pricing. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Skills

Customer Care • Call Center • CSR • Customer Service • Customer Support • Administrative Experience • 10 Key Calculator • Microsoft Office • Typing • Order Entry

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