Front Desk Customer Service

JW

Jessica White

*** * ******* **., *********, Florida, 34744, US • 910-***-**** • ************@*****.*** Seeking a career with great potential for growth and advancement in the travel industry. I always strive for excellence and to provide the best possible customer service. I have a passion for travel, and I would love to expand on my passion professionally. My innovative, curious, and creative mindset will be an assets to your company!

Inquiry response

Sales experience

Front desk communications

Business Strategy

Accounts payable/receivable

Marketing and advertising

Business operations

Quality assurance

Internal auditing

Problem resolution

VIP services

Credit and collections

Hospitality

Administrative tasks

Leisure travel

Multi-Task Management

Organization

Client networking

Time management

Relationship development

Client amenities

Exceptional communicator

High volume environments

Customer service

Special needs travelers

Customer needs assessment

Conflict resolution

Leadership

Adult AED and CPR

First Aid/CPR

Travel arrangements

MS Office

Cash handling expertise

Arrival/departure procedures

Public interaction

Supervision

Paramedic - Associate of Applied Science - 2022

Tidewater Community College - Virginia Beach Campus - Virginia Beach, VA Recieved EMT-B Certification

Night Auditor - August, 2021 to January, 2022

NDM Hospitality Services - Boca Raton, FL

Mentored and trained employees in procedures, service standards, and productivity strategies.. Managed

Was in charge of night auditing, which included checking daily room occupancy and revenue. Maintained a current understanding of state and federal accounting procedures to avoid any legal or compliance issues. Handled all duties and tasks for the night manager and concierge to keep the front desk running smoothly during busy periods. Checked in late-arriving guests, collected payments, and double-checked reservation details to maintain customer satisfaction. Responded quickly and efficiently to guest requests, noting any changes in reservations or special requirements for the day crew. Looked into auditing discrepancies by reconciling cash drop and credit card transactions. Answered the phone within [Number] minutes, adhering to strict customer service and satisfaction guidelines throughout the shift. Effectively handled guest complaints and ensured that issues were resolved as soon as possible. Updated hotel rates and individual room charges every night. Reconciled accounts by documenting correct financial information in the general ledger after reviewing bank account statements. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Guest Relations Agent - August, 2019 to February, 2021 Busch Gardens Williamsburg - Williamsburg, VA

Improved customer retention by using quick response and dynamic service skills to build relationships with patrons. Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process. Greeted [Number] daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention. Ensured transaction security by comparing payment cards to identification. Ensured financial accuracy by collecting deposits, fees, and payments. Efficiently and effectively handled Guest complaints to ensure customer satisfaction. Sold and Managed Passholder Accounts.

Work closely and accurately with cash control.

Provide guest with compensation.

First Aid/CPR Certified

Certified EMT-B

Class A CDL - Current

CERTIFICATIONS

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