Customer Service Relations Specialist

Derrick Robinson

**** **** **. **** **** Beach Fl, 33409

Cell: 561-***-****

advgay@r.postjobfree.com

Summary

Highly enthusiastic customer service professional with 10 years’ client interface experience. Dedicated to customer service and guest satisfaction. Builds meaningful relationships with customers as well as co-workers. Has many tis to the community and is well respected by family, friends, and former associates alike. Participate in Charity and Community outreach programs. Self-motivated, highly proficient in developing creative solution and implementing objective decision making. Maintains positive attitude and woks hard to build team atmosphere

Highlights

• Customer Service Focused

• Software installation and configuration

• Active Listening skills

• Cisco routers and switches

• Seasoned in conflict resolution

• Type 60 WPM

• Client relations specialist

• Excellent Communicator

• Meticulous attention to detail

• Critical Thinker

• Focused on Customer Satisfaction

• Device Interface

• Telecommunications Skills

• Customer Service Oriented

• Strong Organizational Skills

• People Person

Accomplishments

• I have won award for Manager of the Qtr.. 2 2013

• I was honored for lowest TCT(Total Complaints Per Thousand)

• I have been shopped by GALLOP scores rating all 5s Customer Satisfaction

• Most improved TCT from Qtr 2 to Qtr.3 2014

• Teller of the month for the Month of May

• Nominated for Top Teller Solutions in Jan 2011

Experience

Lowe’s Home Improvement February2016- Present

Cust Serv Rep

My Duties included but not limited to providing excellent customer service and advice to our clients. Providing suggestions and recommendations to our clients to help them love where they live. Providing knowledge and expertise in all our products to improve our customer lives.

Piper Electric June 2015- December 2015

Technician

My duties included but not limited to the installation of low voltage cabling for our contracted owners. My role included installing and running of cable. performing annual labor climbing in and out of tight spots running cable through the ceiling and lofts. Splicing cable to connect to fiber. Running of cable to computer hubs and servers. Installation of Cameras; Mag Locks; Television Receivers and Video Systems

Reason for leaving: Seasonal work/Temporary

Steak N Shake December 2012-June 2015

Restaurant Manager

My responsibilities included the upholding of company policies, standards and administering proper discipline and coaching. Scheduling of interviews; and appointments; conducting employee interviews and orientation. My responsibilities also included but not limited to the overall managing and supervision of operations within the restaurant. The preparation of; the entire store operations; checking the entire store exterior and interior from top to bottom left to right. The generation and completion of paper work. Inspecting and checking of employee side work and performance providing feedback before and after shift. Preforming routine manager walks from back of house to front. Building relationships with my guest in the dining room and drivethru area. Ensuing food quality and overall guest satisfaction. Trouble shooting customer complaints by communication through phone, email or face-to-face interaction. Providing our customers with quality experience with good food and fast service. The generation of Manager and employees schedules. The generation of food products.

Reason for leaving: Care for ailing parent

Western & Southern Life November 2011-December 2012

Licensed Financial Planner

Interviewed prospective clients to learn about their financial needs. Discuss existing coverage and financial gaps. Processed applications, payments, corrections, endorsements and cancellation. Called 175 warm leads each week to expand Client base. Promoted agency products to customers in person; on the telephone and in writing. Upsold agency products and services. Prepared necessary paperwork to process insurance sales and renewals. Submitted up to-date activity and production loss to agency management for review. Pursued continuing education and training programs to continue professional development.

Reason for leaving: Career advancing opportunity

Education

Inlet Grove High School

High School Diploma: Web Design & Telecommunications

Riviera Beach FL USA

Presidents Honor Roll Award

3.0 GPA

Business System Operations

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