Sales Associate Customer Service
Resume:
Walkiria de Dios Nieves
Tampa, FL *****
*********@*****.***
SUMMARY OF SKILLS & QUALIFICATIONS
Enthusiastic, organized, and reliable professional experience seeking an opportunity to contribute to company’s goals and professional growth and development.
Bilingual Spanish/English
Organized
Team Player
Excellent Communication Skills
Flexible
Excellent Customer Service Skills
Detail-oriented
Dependable
Multi-Tasking Skills
PROFESSIONAL WORK EXPERIENCE
TransAmerica – Tampa, FL 2019 - 2021
Licensed Insurance Agent
Customized insurance programs to suit individual customers, often covering a variety of risks
Sold various types of insurance policies to businesses and individuals on behalf of insurance companies, including life, medical and dental insurance, and specialized policies
Explained features, advantages, and disadvantages of various policies to promote sale of insurance plans.
Performed administrative tasks, such as maintaining records and handling policy renewals
Seek out new clients and developed clientele by networking to find new customers and generated lists of prospective clients
Interviewed clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, and other information needed to develop a financial plan
Recommended to client’s strategies in cash management, insurance coverage, investment planning, and other areas to help them achieve their financial goals
Managed client portfolios, kept client plans up to date
Implemented financial planning recommendations and referred clients to someone who can assist them with plan implementation
Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives
Maximus – Tampa, FL 2019 - 2020
Bilingual Customer Service
Conferred with customers by telephone to provide information about products and services, took and entered orders, canceled accounts, and obtained details of complaints
Checked to ensure that appropriate changes were made to resolve customers' problems
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Completed contract forms, prepared change of address records, issued service discontinuance orders, using computers
Tampa Marketing – Tampa, FL 2017 – 2019
Sales Associate
Prepared and delivered sales presentations to new and existing customers to sell new advertising programs and to protect and increase existing advertising
Maintained assigned account bases while developing new accounts
Provided clients with estimates of the costs of advertising products and services
Located and contacted potential clients to offer advertising services
Explained to customers how specific types of advertising will help promote their products and services in the most effective way possible
EDUCATION
University of Interamerican – Puerto Rico Graduated
Bachelor’s degree in Criminal Justice
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