PAMELA TURGEON-ALVARADO

Lake City, FL *****

386-***-**** - advgaf@r.postjobfree.com

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have been a stay at home mom and wife for a long time. Now it's time for me to get out and achieve the goals that i have had to put to the side over the years. I am a quick learner. I adapt very well and have open availability. Also,I am open-minded and ready to start as soon as possible.

SKILLS

Active Listening

Self-Motivated

Flexible and Adaptable

Dependable and Responsible

Teamwork and Collaboration

Excellent Communication

Organization and Time Management

Stocking and Replenishing

Retail Sales Customer Service

Understanding Customer Needs

Shipping Procedures Understanding

Adobe Systems Adobe Flash

Microsoft Excel

Microsoft Word

Refund Processing

Multi-Line Phone Talent

Microsoft Access

Customer Service

Multi-Line Telephone Operation

Conflict Mediation

Order and Refund Processing

Money Handling Abilities

Store Maintenance

Technical Support

Product Organization

Sales and Upselling

Conflict Resolution

Shipping and Receiving

Understanding

Microsoft Internet Explorer

Managing Multiple Tasks

Research

Grammar

Prioritization

10-Key

Cleaning and Sanitizing

Sales Expertise

Data Entry

Guest Inquiries

Money Handling

Issue Resolution

Time Management Skills

Verbal and Written Communication

Cash Register Systems

Product and Service Sales

Order Taking

Refunds and Exchanges

WORK HISTORY

02/2005 to Current Mom

Stay At Home Mom – Lake City, FL

Maintained entire family's schedule and organized events. Handled incoming mail, bills and invoices and completed appropriate actions. Identified needs and coordinated plans for travel and out-of-town functions. Demonstrated respect, friendliness and willingness to help wherever needed. General housekeeping duties, sweep, mop, dust. Take care of all laundry throughout the week. Make sure everyone has clean clothes for school and work. Help with homework and school projects.

Cook meals daily

Handled equipment, chemicals and materials properly and with caution. Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors.

01/2018 to 03/2018 Housekeeper

Days Inn Hotel

Disinfected and mopped bathrooms to keep facilities sanitary and clean. Disposed of trash and recyclables each day to avoid waste buildup. Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items. Vacuumed rugs and carpeted areas in offices, lobbies and corridors. Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Dusted picture frames and wall hangings with cloth. Restocked room supplies such as facial tissues for personal touch with every job. Responded to requests from patrons for linens and toiletries. Documented and reported necessary facility and building repairs observed. 09/2008 to 02/2009 Delivery Driver

Dinos Pizza – Lantana, Florida

Completed on-time deliveries by choosing best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violations. Completed rush deliveries on tight timetables to satisfy customer needs. Collected $Amount in payments for completed deliveries and services daily. Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers. Greeted and served customers professionally, operated technically advanced cash registers and sanitized checkout area after each customer. Greeted and served customers professionally, operated technically-advanced cash registers and sanitized cashout area after each customer. Performed cash, card and check transactions to complete customer purchases. Operated cash register to record transactions accurately and efficiently. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

03/2005 to 07/2007 Labor Worker, Sales

Farmhouse Tomatoes – Lake Worth, Lake City Florida Engaged with customers to effectively build rapport and lasting relationships. Prepared large cash deposits with zero discrepancies. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Gathered and disposed of worksite debris to remove safety hazards. Completed orders and organized product deliveries to meet customer timetables. Prepared orders for delivery.

Customer service

Greeted and served customers professionally, operated technically advanced cash registers and sanitized checkout area after each customer. Operated cash register to record transactions accurately and efficiently. Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

05/2004 to 01/2005 Hostess

Dennys Diner

Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Answered customer questions about hours, seating and menu information. Supported servers, food runners and bussers with keeping dining area ready for every guest.

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Assigned patrons to tables suitable for needs and restaurant section rotation. 04/2003 to 01/2004 Sales Associate

Silver And Gold Connection – Boynton Beach, FL

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Prepared merchandise for sales floor by pricing or tagging. Maintained customer satisfaction with quick and professional handling of product returns.

Processed product returns and assisted customers with other selections. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Maintained records related to sales, returns and inventory availability. Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers. Greeted and served customers professionally, operated technically advanced cash registers and sanitized checkout area after each customer. Greeted and served customers professionally, operated technically-advanced cash registers and sanitized cashout area after each customer. 01/2000 to 12/2002 Customer Service Associate

Lantana Lanes – Lantana, FL

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Informed customers about special promotions and provided detailed information for various products.

Developed and actualized customer service initiatives to decrease wait times. Greeted guests and attended to related needs.

Responded to guest inquiries and service issues.

Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.

Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers. Greeted and served customers professionally, operated technically advanced cash registers and sanitized checkout area after each customer. Answered customers' financial questions completely and accurately to cultivate trusting and loyal relationships with clients.

Performed cash, card and check transactions to complete customer purchases. Operated cash register to record transactions accurately and efficiently. 01/2001 to 08/2002 Mailroom Clerk, Secretary

American Life And Health – Lake Worth, FL

Handled daily scheduling tasks and provided administrative support for entire department.

.

Weighed letters and packages and calculated costs based on classification, weight and destination.

Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Used automated mail processing equipment to sort and collate mail. Operated postage meters, mail sealers and labeling machines. Maintained mailroom supply inventories, purchase orders and vendor supplies. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Maintained energy and enthusiasm in fast-paced environment. Proved successful working within tight deadlines and fast-paced atmosphere. Used critical thinking to break down problems, evaluate solutions and make decisions.

Answered multi-line phone system and greeted callers enthusiastically. Provided clerical support to company employees by copying, faxing and filing documents.

Entered data into Software system and updated customer contacts with information to keep records current.

EDUCATION

Bachelors: Counseling Psychology

Colorado Technical University - Colorado Springs, CO 11/2017

Online GED

Contact this candidate