Post Job Free

Resume

Sign in

Customer Service Operations Manager

Location:
Southborough, MA
Salary:
145,000
Posted:
February 21, 2023

Contact this candidate

Resume:

Keith Alves

Uxbridge, MA *****508-***-****

advg9f@r.postjobfree.com

https://www.linkedin.com/in/keith-alves-5701239

Operations Management

Influential and results-producing professional with extensive experience planning, managing, and streamlining day-to-day manufacturing-engineering operations.

Demonstrated track record of directing global NPI projects and programs from conception to completion within timely and budgetary constraints. Distinguished for optimizing operational efficiency and product quality by devising and implementing continuous improvement initiatives. Proven leader with repeated success building cohesive teams to meet and exceed challenging goals. Skilled in executing Lean manufacturing methods to save time and cost, streamline process flow, and decrease cycle counts. Repeated success managing corporate mergers and acquisitions: rolled-out products into our manufacturing lines on schedule and within budget.

Areas of Expertise

•New Product Introduction

•Program & Project Management

•Production Scheduling & Control

•Inventory Management

•Materials Handling

•Regulatory Compliance

•Team Leadership

•Distribution Center Management

•Customer Service

Career Experience

COGNEX Corporation, Natick, Massachusetts

Sr. Operations Manager NPI / Program Manager (2011 – Present)

Plan and direct 3D sensor product introduction program with estimated annual revenue of $30M. Oversee various manufacturing-engineering operations to ensure on-time, on-budget project completion. Execute strategic project plans, corrective actions, FMEA, mistake proofing policies, and Lean manufacturing principles to streamline manufacturing assembly. Set and maintain operational KPIs to meet yield production, on-time customer request delivery, inventory management, and productivity targets. Manage annual revenue shipments of $365M and establish Distribution Centers in Massachusetts, Ireland and Mexico. Train, build, and motivate a new product introduction team for continuous performance optimization. Devise and implement product and process improvements to enhance quality and operational efficiency. Lead a group of 85 engineers, technicians, and contractors.

●Won 11 Cognex President’s Awards for work performance far exceeding expectations

●Achieved $180K/year reduction in new product manufacturing costs by planning and implementing effective sourcing initiatives

●Helped increase revenue growth from $180M to $1.2B by creating innovative, new designs for product development and manufacturing automation processes

●Enabled seamless transition of Alpha builds into volume production by performing DFM (Design for Manufacturability) and PFMEA (Process Failure Modes Effects Analysis) and liaising with contract manufacturer

COGNEX Corporation, Natick, Massachusetts

Manager – North America Distribution & World-wide Repair (2009 – 2011)

Managed overall activities of North American distribution and world-wide customer repair center to accomplish strategic objectives. Implemented quality management systems to fulfill statutory and regulatory requirements; acted as an internal auditor and principle contact for external audits. Introduced and applied Lean manufacturing principles to lessen repair area footprint and boost process efficiency. Transformed and integrated several underperforming departments into a cohesive team of individuals for delivery of outstanding customer experience.

●Reduced shipment processing time from 3.5 days to one day for all received orders

●Optimized inventory accuracy from 76.2% to 99.8%, increased order accuracy from 97.1% to 100%, and minimized cycle counts by eliminating the need for manual order verification

●Exceeded $220k/year cost-saving target by establishing a continuous improvement environment

●Represented day-to-day business operations for ERP implementation team

●Decreased repair backlog from an average of 225 units to 15 and average repair time from 31 days to 9 without impacting product quality

Additional Experience

COGNEX Corporation, Natick, Massachusetts, Production & Repair Supervisor

Stratus Technologies, Inc., Maynard, Massachusetts, Manager – Logistics & New Product Introduction Operations Systems Manufacturing Supervisor Component Level Debug Technician

Professional Training

Lean Manufacturing - Plant Layout (Cognex)

Lean Manufacturing Green Belt (Cognex)

Shanin Red-X apprentice certification (in root cause and corrective action process)

Coaching Skills for Managers (Cognex)

ISO 9001 Internal Auditor training (Stratus, Cognex, Mass MEP)

ISO 9001 audits for 2015 standards (Cognex)

Employee Engagement using the Glint platform

Project Management Training

Design for Assembly (Stratus and Cognex)

Design for Manufacturability (Stratus and Cognex)



Contact this candidate