Sonya Williams

To establish a long term career with a company that would enable me to utilize my past and present business experiences

Newark, NJ 07106

advg9d@r.postjobfree.com

+1-862-***-****

Patient Ambassador, Customer Service Rep,Dispatcher, Receptionist,Data Entry level,Security Authorized to work in the US for any employer

Work Experience

Patient Ambassador

Carewell Health Medical Center formally East Orange General Hospital - East Orange, NJ May 2021 to February 2023

Serving as the representative of the Patient Experience Team to units. Accommodating patients and their needs, providing information about the hospital, handling complaints and concerns of the patients and their family when requested. Customer Service while the patient is in the hospital. Hospital Receptionist Desk Concierge

East Orange General Hospital - East Orange, NJ

September 2016 to April 2021

Provide customer service to patients and visitors . Directing patient information at the front desk and the switchboard, clerical duties, transporting patients to outpatient services in the hospital. Alternate Supervisor/ Security Officer

East Orange General Hospital - East Orange, NJ

March 2011 to September 2016

Responsibilities

Give out assignments to security officers, generate monthly and weekly reports, tour of buildings and parking lot areas, escort patients, visitors and staff to and from their vehicles to the hospital and connecting buildings, assisting nurses with combative patients also dispatching, switchboard volumes of calls and data entry

Accomplishments

I feel I was a team player in assisting my co workers with trainings, clerical issues and keeping security together

Skills Used

customer service

clerical

data entry

dispatching

Senior Closeout Reconcilation Analyst/ Quality Assurance Operator Data Reductions Systems - Union, NJ

April 2002 to March 2009

Responsibilities

Generate and review reports for reps that needed to reconcile a period. Correct outstanding forms in eReject, Dog Reports. Give assignments to analysts also review the analyst correspondence and make decisions if a rep can be reconciled. In charge of answering a routing a high volume of incoming calls. Responsible for typing correspondence, filing, scanning and assorting mail. Receptionist

Zachary Jackson - Springfield, NJ

February 1999 to May 2001

Responsibilities

In charge of answering calls to all associates. Responsible for typing correspondence to various organizations and clients regarding their accounts. Assist with telemarketing of various products offered by my employer

Customer Service Representative

Newark Municipal Court - Newark, NJ

October 1990 to November 1998

Responsibilities

Responsible for typing DMV correspondence letters for clients, assistant supervisor at the customer service window and data entry clerk of traffic offenses. In charge of switchboard functions calls for price amounts, payments arrangements and giving out court appearances dates Education

High school or equivalent

Weequahic High School - Newark, NJ

September 1986 to June 1990

Skills

• Microsoft Excel (10+ years)

• Microsoft Outlook (10+ years)

• Microsoft Windows (10+ years)

• Dispatch (5 years)

• Customer Service (10+ years)

• Data Entry (10+ years)

• Communications

• Receptionist (10+ years)

• Customer Service Skills

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