Entry Clerk Hospital Receptionist
Resume:
Sonya Williams
To establish a long term career with a company that would enable me to utilize my past and present business experiences
Newark, NJ 07106
*********@*****.***
Patient Ambassador, Customer Service Rep,Dispatcher, Receptionist,Data Entry level,Security Authorized to work in the US for any employer
Work Experience
Patient Ambassador
Carewell Health Medical Center formally East Orange General Hospital - East Orange, NJ May 2021 to February 2023
Serving as the representative of the Patient Experience Team to units. Accommodating patients and their needs, providing information about the hospital, handling complaints and concerns of the patients and their family when requested. Customer Service while the patient is in the hospital. Hospital Receptionist Desk Concierge
East Orange General Hospital - East Orange, NJ
September 2016 to April 2021
Provide customer service to patients and visitors . Directing patient information at the front desk and the switchboard, clerical duties, transporting patients to outpatient services in the hospital. Alternate Supervisor/ Security Officer
East Orange General Hospital - East Orange, NJ
March 2011 to September 2016
Responsibilities
Give out assignments to security officers, generate monthly and weekly reports, tour of buildings and parking lot areas, escort patients, visitors and staff to and from their vehicles to the hospital and connecting buildings, assisting nurses with combative patients also dispatching, switchboard volumes of calls and data entry
Accomplishments
I feel I was a team player in assisting my co workers with trainings, clerical issues and keeping security together
Skills Used
customer service
clerical
data entry
dispatching
Senior Closeout Reconcilation Analyst/ Quality Assurance Operator Data Reductions Systems - Union, NJ
April 2002 to March 2009
Responsibilities
Generate and review reports for reps that needed to reconcile a period. Correct outstanding forms in eReject, Dog Reports. Give assignments to analysts also review the analyst correspondence and make decisions if a rep can be reconciled. In charge of answering a routing a high volume of incoming calls. Responsible for typing correspondence, filing, scanning and assorting mail. Receptionist
Zachary Jackson - Springfield, NJ
February 1999 to May 2001
Responsibilities
In charge of answering calls to all associates. Responsible for typing correspondence to various organizations and clients regarding their accounts. Assist with telemarketing of various products offered by my employer
Customer Service Representative
Newark Municipal Court - Newark, NJ
October 1990 to November 1998
Responsibilities
Responsible for typing DMV correspondence letters for clients, assistant supervisor at the customer service window and data entry clerk of traffic offenses. In charge of switchboard functions calls for price amounts, payments arrangements and giving out court appearances dates Education
High school or equivalent
Weequahic High School - Newark, NJ
September 1986 to June 1990
Skills
• Microsoft Excel (10+ years)
• Microsoft Outlook (10+ years)
• Microsoft Windows (10+ years)
• Dispatch (5 years)
• Customer Service (10+ years)
• Data Entry (10+ years)
• Communications
• Receptionist (10+ years)
• Customer Service Skills
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