Rachel Thambi

Senior Global L&D Program Manager

advg7q@r.postjobfree.com

650-***-****

Learning & Development manager with 14+ years of experience e ectively managing complex, cross-functional projects delivering training strategies and results driven deployments with operational e ciency. Consistent performer delivering high-quality work within tight deadlines in a collaborative environment. E ective communicator and presenter focused on delivering maximum value. Accomplished team builder experienced in stakeholder management, relationship building and breakthrough thinking. A Culture Ambassador and a Core DEI member in North Americas. Work History

May 2018

to

Present

Senior Program Manager, Learning Experience & Measurements Google, Sunnyvale, CA

Product Areas : Google Play, Google Payments, Google Cloud

● Training strategist and developer of Leadership development curriculum

● Build a scalable strategy for delivering Program Management training and in-house Certifications to all 10,000+ Google Program managers to improve company wide e ectiveness leveraging a powerful team of 100+ internal volunteers.

● Reduced ramp time by 40% for 15000 Global new hires by streamlining learning process developing innovative onboarding strategies, revising new hire orientations and improving continuous learnings.

● Achieved 60% reduction in manual error rate by developing and implementing e cient training programs for 1500 new hires

● Managed cross functional team in a highly collaborative environment to develop learning solutions (via Business Requirements Documents & Playbooks) and Certification Programs for Trust & Safety Scaled Operations, Trusted Experience, Policy, and Service Delivery.

● Designed Certification programs for 4500 employees in Google Play and Google Payments resulting in 15% reduction in Average handle time and increased total accuracy, precision and recall by 46%.

● Expert in Talent Development Portfolio Management.

● Developed org wide playbooks for Learning Management system, change management, facilitator guides and Virtual Instructor Led training (VILT)

● Designed and developed Change management process for eight Product Areas with 250 workflows and 1000+ training courses in the Trust & Safety org.

● Collaborate with the Leadership team while assisting in identifying training needs, recommendations and implementation solutions using (Addie) Analysis, Designs, Development, Implementation, Evaluation model methodology.

● Core member of the Americas DEI team Trust & Safety and conducted 2 outreach programs for HBCU colleges where more that 13 colleges participated.

● Awarded the Culture Connect Award for representing the Google Indian Community Skills

Leadership

Development

Program

Management

Change

Management

Vendor

Management

Certification

Oct 2015

to

May 2018

Global Curriculum & Instructional Manager

Google, Mountain View, CA

● Cost e ective implementation of training practices and adult learning principles based on planning and creation of instructional materials.

● Engaged with subject matter experts in evaluation and revision of training tools

(LMS/SaaS) in order to continually improve learning platforms (Intellum).

● Built and delivered learning content (ADDIE principles) according to priority and scope and created simulated eLearning (SCORM) packages for improving the training e ectiveness.

● Researched and incorporated current trends and data into standard curriculum for Google Play policies and Google Payment policies.

● Worked with stakeholders to perform skill gap assessments and built e ective training content to address gaps.

● Attained 92% performance metric by creating 65 policy training curricula for gray areas policies

● Planned and monitored implementation of technology-based learning programs. Apr 2015

to

Oct 2015

Global HR Business Partner (Mergers and Acquisition) Lattice Semiconductor, San Jose, CA

● Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.

● Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.

● Conducted workplace compliance training to reduce liability risks and operate e ectively.

● Delivered consultative services and recruited qualified and diversified candidates for employment.

● Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.

● Tools: Ultipro, Open Hire, Success Factors, Red Carpet, Oracle

● Microsoft O ce suite: (Word, Excel, PowerPoint, SharePoint, Teams, Outlook) Dec 2006

to

July 2013

Talent Experience, Manager

CGI, Bangalore, Karnataka

● Identified HR training needs and conducted training for employees and leadership while recommending approaches to e ect continual improvements in business objectives, productivity and within the company to reach business goals.

● Devised learning journeys for 5000-employee company.

● Collaborated with the engineers to create an in-house learning management system by providing use cases and participating in user testing. Education

2000 - 2003 Bachelors in Commerce

2003 - 2005 Masters in Business Administration

Tools

HRIS

Storyline

Camtasia

Intellum

Ultipro

SuccessFactors

Evolve

Asana

Smartsheet

Workday

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