Objective:

Seeking a position where I can best utilize my 40+ years of experience in the automotive field, with dealership, independent and remote diagnostics. I have been able to raise customer satisfaction and increase shop production with efficient processes, technician training, and knowledgeable administration.

Work experience:

Remote automotive diagnostics

Land Rover Master Guild Technician Competition winner 2006 and 2008.

1998 Received Land Rover Marque of Distinction (the top 32 of all Land Rover technicians in North America) (with a 100% fix it right first-time score)

Oversaw all areas of shop operations to include; technician training/mentoring service writing, dispatching and parts allocation /sales.

Maintain diagnostic and other equipment

Trained technicians and support staff in the duties and responsibilities that

the position would include.

Dispatch work in shop to maximize efficiency. Keeping in mind technician’s skill levels and abilities.

Assisted with diagnostic and repair procedure to affect accurate and proper repair to the vehicle for concern stated by customer.

Became directly involved with and supervised all second time complaints (or perform repairs personally).

Spoke with customers to ensure they had a complete understanding of vehicle operation and any repairs affected.

Assisted with New Land Rover Center startup, and organization.

Inventory tool allocation from factory and verify other mandatory shop equipment was in place and compliant with LRAN standards.

Established service pricing menus with price break downs for (parts, labor, tax and hazmat. disposal)

Independent repair facility owner / manager

Certifications

ASE Master Collision Technician (B2 – B5)

ASE Master Auto Technician (A1 – A9) with L1 Certification

I-CAR Platinum Electrical & Diagnostics Technician

Land Rover Master Technician (Gold Certified Guild Member)

SCAQMD A/C Recovery Systems Certified

Computer Training: Saddleback Junior College

Windows Operating Systems Office 2000; Word, Power Point, Excel, Access

ADP Electronic repair order systems

A.S. Degree Automotive Service Management Technology (90% complete)

Land Rover Factory Training:

Miscellaneous Land Rover training 2003-2017(details on request)

New Range Rover technical training 2003 model

Freelander launch and technical training 2002 model

Range Rover Product Training 1999

Operation Pride Phases I, II, III and IV Leader training

New Range Rover Product Training, Evolution of a Legend 1995

Introduction to Land Rover Products

Chassis Systems

Axles Swivels and Diffs.

Engine Overhaul

Automatic Transmission Diagnosis & Service

Manual Transmission Overhaul

Transfer gearbox Overhaul

Test Book

Engine Management Systems

HVAC / Climate Control

Electrical Troubleshooting, I, II, III and IV

Advanced electrical trouble shooting

OHC Engine Overhaul

Line Repair Update

Employment history

Repairify Inc. DBA AsTech April 2017 – Jan. 2023

Supervisor, Operations

Group Leader

Remote Asian Master Technician/Special Operations Participant

Lead Technician, Team Lead and Supervisor

Jaguar Land Rover Jacksonville April 2015-April 2017

Land Rover Technician

British 4X4 Inc.

Shop foreman/Lead Technician Sep 2009-April 2015

Matheny Imports-Jacksonville FL. March 2003-Sep 2009

Land Rover Shop Foreman

Master Technician (Gold Certified Guild Member)

Lead Lotus Technician

Land Rover Orange County, CA July 1994-April 2003

Land Rover Shop Foreman/Technician

Increasing shop production by 400 hours per month and CSI

from 84% to 94% within a four-month period

Foreign Works- Irvine. CA 1989-April 1994

Shop Foreman/ Technician

Japanese auto specialists

A-One Foreign Auto, Irvine CA 1982-1988

Owner/ Manager

Fiat / Lancia specialists

Started as a B-technician and advanced to head technician/ shop foreman

Shop owner / manager

Jaguar Service Center, Laguna Hills CA 1978-1982

Apprentice/ Technician

Thomas J. Pattison

1463 Classic Oak Rd. W.

Jacksonville Fl. 32225

949-***-**** Cell#

advg7o@r.postjobfree.com

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