Call Center Collections Representative

Irma Gutierrez

Saginaw, Texas ***** 708-***-**** advg6c@r.postjobfree.com

PROFESSIONAL SUMMARY

Talented and accomplished customer service professional with strong experience in management, collections, payroll, clerical, payment processing weekly/monthly productivity report, and training. Proficient collections professional seeks to advance to leadership position in the field. Leveraging 4 years of related experience Fluent English/Spanish assistant manager, comprehensive background in call center management, assist with attorney/legal collections, manage and keep track of dollars collected for our clients. Experience in establishing payment plans. familiar with, utilizing skip tracing applications in the most accurate and efficient way. Consistently focused on meeting and exceeding expectations for all clients. Proficient at training and mentoring junior personnel in the collection field. Outstanding presentation and leadership skills. Familiar with Word, Excel, Power Point, edge, Oracle, Noble applications. Monitor, manage and assist collectors when needed, provide daily, weekly, and monthly reports on dollars collected, Litigation, Lawsuit referrals. Automate Litigation files to be refer to Law Suit Production, daily processing of payments, tracking and filing of all returned signed Payment Agreements. Create collections floor schedule that best fits our needs, as well monitoring the Wallboard to assure that our calls are being answered timely, and overall managing our collections floor, and best assist to our team's needs. Excellent record of attendance, efficient, self-motivated, responsible and dependable.

SKILLS

Effectively execute management duties at all times.

Manage and maintain employee work schedules.

Provide support and assistance to employees with everyday needs to enhance productivity.

Track employee time and attendance.

Completing weekly/monthly reports in a timely manner.

Knowledgeable of policies and procedures, to best be in compliance with our clients.

Met and exceed my work expectations on monthly basis.

Flexible with scheduling or rearranging work schedule for employer needs.

Academic and verbal fluency in English/Spanish.

Excellent team player with co-workers.

WORK HISTORY

ASSISTANT COLLECTIONS MANAGER 05/2019 to CURRENT

Linebarger Goggan Blair & Sampson Dallas, Texas

Trained and mentored new employees on collection methods, documentation requirements and performance strategies.

Supervised staff of collectors, monitoring phone calls and performance.

Composed effective accounting reports summarizing accounts payable data.

Performed administrative tasks such as recordkeeping, supervision and gathering materials.

DEBT COLLECTOR AGENT 09/2007 to 05/2019

Arnold Scott Harris Law Office Chicago, IL

Used scripted conversation prompts to convey current account information and obtain payments.

Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

Worked with customer to create debt repayment plan based on current financial condition.

Processed debtor payments and updated accounts to reflect new balance.

Advised customers of alternative actions and strategies for debt repayment.

Achieved performance goals on consistent basis.

Used skip tracing and other techniques to locate debtors.

COLLECTIONS REPRESENTATIVE 03/2005 to 09/2007

Linebarger Goggan Blair & Sampson Chicago, IL

Reviewed collection reports to determine status of collections and amounts of outstanding balances.

Used skip tracing resources to locate debtors and updated information in company system.

Counseled debtors on payment options and arranged installment agreements.

Monitored accounts for compliance with established payment plans and flagged non-compliances.

Processed payments and contracts on accounts.

Used scripted conversation prompts to convey current account information and obtain payments.

Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Used skip tracing and other techniques to locate debtors.

Researched accounts and completed due diligence to resolve collection problems.

Worked in call center environment handling manual and automatically dialed outbound calls.

Maintained high volume of calls and met demands of busy and productive group.

EDUCATION

Lodi Technical School, Lodi, CA

Lodi Technical School, Stockton, CA

Professional Growth Classes LUSD, Lodi, CA

Computer Lab Instructional Work Shops,, Lodi, CA

High School Diploma

Bowen High School, Chicago IL

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