WARREN C. JOHNSON

**** ********** **. #*

Flint, Michigan 48532

586-***-****

advg4x@r.postjobfree.com

PROFESSIONBAL SUMMARY

Customer service specialist driven to meet goals and objectives with the ability to communicate and disseminate information to assist customers in making the best decisions.

EDUCATION

Rochester College-Flint Flint, Michigan

Bachelor’s in business communications 01/2004-12/2006

Mott Community College Flint, Michigan

Associate in Applied Science Degree 1/2001-4/2003

Major: Computer Occupation Technology

Graduated with High Honors, member of Phi Theta Kappa

LICENSES & CERTIFICATIONS

Accuplaceer 08/2021-08/2022

Certified Test Proctor

State of Michigan (DIFS)

Accident & Health 10/2021-10/2023

Casually/Life/Property 10/2021-10/2023

AHIP Certified 11/2021-11/2022

WORK EXPERIENCE

Boy Scouts of America 07/2022-Current

Work with a volunteer board of directors and other community and business leaders to identify, recruit, train, guide, and inspire them to become involved in youth programs.

Achieve progress towards specific goals and objectives which include program development through collaborative relationships, volunteer recruitment and training, fundraising, membership recruitment and retention.

Be responsible for extending programs to religious, civic, fraternal, educational, and other community-based organizations through volunteers.

Ensure that all program sites are served through volunteers, regular leader meetings, training events and activities.

Collaborate with adult volunteers and oversee achievement of training for their respective role.

Be a good role model and recognize the importance of working relationships with other professionals and volunteers.

The executive must have communication skills and be able to explain the program’s goals and objectives to the public.

Provide quality service through timely communication, regular meetings, training events and activities

UnitedHealthcare

Insurance Sales Producer 08/2021-Current

Assists clients in selecting insurance policies that best meets their needs.

preferences and budgets.

Follow CMS regulations and guidelines.

Mott Community College 05/2018-11/2021

College Access Representative

Assisted Admissions Office during special visits and programs.

Handle all aspects of the college recruitment and enrollment process with prospective students; recruits traditional and non-traditional students, guess students, and transfer students.

First line of contact to create and build relationships with individuals, organizations and educational institutions in a multicultural community.

Host and engage at community functions of many types.

Concentrix 09/2017-05/2018

Member Loyalty Team

•Retain customers and sell the value of safety and security products provided.

•Identified customer reasons for disconnecting services and overcome objections to retain customers.

•Established customer trust and commitment by helping to resolve customer concerns.

•Consistently obtain my retention save quota for the duration of my time with General Motor’s OnStar.

GRT-Financial 04/2017-09/2017

Senior Enrollment Specialist

•Aids potential clients by reviewing their current financial situation,

•Determining which program will work for them and aiding them in getting immediate relief from their debts.

We Care Transit Inc. 07/2015-1/2017

Self-Employed

•Non-Emergency Medical Transportation.

•Canvas case management companies and obtained customers within 30 days of starting business.

Value City Furniture Sterling Heights MI 06/2014-08/2015

Sales Representative

•Provide customers with information to make the optimal buying decision.

•Obtained 95% sales quota for fabric protection within 3rd month on the sales floor.

•Assist customers with interior design.

Comcast

Retention Customer Account Executive Sterling Heights MI 03/2008-01/2010

•Retain customers and sell the value of video, data, and phone products.

•Promoted to Retention Customer Account Executive and was ranked #3 out of 13.

•Provided company product and service information as well as all being knowledgeable of competitive offers.

Billing Customer Account Executive Sterling Heights MI 01/2010-12/2010

•Ranked #1 out of 248 billing agents and promoted to Retention Customer Account within 1 year.

•Up sell new products and services on each call.

•Answered customer questions regarding billing, service problems, products and features.

Sales Customer Account Executive Plymouth MI 03/2008-01/2010

•Inbound sales and targeted customer interests with all products and services.

•Answered customer questions regarding billing, service problems, products and features.

•Corrected errors and discrepancies on customer billings.

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