ELIZA GUTIERREZ

**** *. **** **********, ******** TX 77904 956-***-**** advg47@r.postjobfree.com

PROFESSIONAL SUMMARY

Friendly Senior Certified Pharmacy Technician with comprehensive knowledge of medication contraindication and dispensing protocols. Personable and energetic with friendly approach to customer service. Maintains accuracy and focus in filling prescriptions and updating customer records.

I have been serving customers in some capacity for over 20 years. I know customer service!

SKILLS

-Patient confidentiality

-Maintaining pharmacy equipment

-Team collaboration

-Preparing drug bottle labels

-Manual and automated medication dispensing

-HIPAA

-Drug storage procedures

-Pharmacy and customer records management

-Updating medication histories

-Knowledge of brand and generic drugs

-Assisting pharmacists

-FDA Drug Safety Guidelines

-Medicare and Medicaid process

-Drug utilization review

-Receiving incoming supplies

-Confidentiality and HIPAA

-Drug inventory management

-Quality Assurance and Control

-Processing payments

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EXPERIENCE

March 2000 -

Present

Senior Certified Pharmacy Technician, Walgreens Pharmacy

-Collect co-payments or full payments from customers.

-Review and verify customer information and insurance provider information.

-Review medication orders.

-Count, measure, and compound medications following standard procedures.

-Maintain relationships with physicians.

-Communicate with prescribers to verify medication dosages, refill authorizations and patient information.

-Resolve non-routine issues like third-party billing, computer system and customer service issues.

-Maintain proper drug storage procedures, registries, and records for controlled drugs.

-Answer incoming phone calls and address questions from customers and healthcare providers.

-Restock automated medication dispensing equipment.

-Answer patients’ questions and troubleshoot prescription issues.

-Restock pharmacy shelves with current merchandise to drive consistent peripheral sales.

-Consult with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

-Help pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

-Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

-Coordinate verification and filling of more than 500 daily prescriptions in high- volume retail pharmacy environment.

-Set up and modify patient profiles in EPRN to include current information such as medications and insurance details.

EDUCATION

May 1994

March 2001

May 2004

Diploma, Stroman High School, Victoria TX

Pharmacy Technician Certification

Texas State Board Registration

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