Customer Service Development Business
Resume:
Yana Elder
Merritt Island, FL *****
*********@****.***
PROFESSIONAL SUMMARY Talented Owner with excellent computer, marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working in office administration at all levels in organization. Astute Business Owner successful in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements. SKILLS
Excellent computer and administrative skills. Construction operational analysis financial management strategic planning and execution relationship and development organizational development business development complex problem solving media relations marketing and advertising. WORK HISTORY
02/2015 to Present
Hairstyle To Impress Louisville, KY- Merritt Island, FL Performance hairstyleservice at sporting events. Put together realistic budgets based upon costs and fees for successfully operating business. Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business. www.hairstyletoimpress.com
WEBSITE DEVELOPER/OWNER
01/2012 to 02/2015 IHelp Marketing Louisville, KY Generated web hosting presence to accommodate specified needs.Designed and developed efficient website according to business objectives and needs of various clients. Managed development milestones from initial steps through final delivery. Reference websites: www.hairstyletoimpress.com/ www.goldenkeymarket.com/ www.rentalbrownsboronest.com
CONSTRUCTION COMPANY/OWNER
01/1999 to 01/2003
Yana Elder Company, Inc. Louisville, KY
Oversaw employee attendance record, handled payroll and ordered new materials for sites. Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion. Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays. Communicated daily with vendors to keep project fully operational. Managed homebuilding construction through all phases to coordinate delivery of quality homes meeting both company and customer expectations. Reduced costs by driving competitive subcontractor bids and effective contract execution. Provided safety kits to all construction personnel, fully complying with job site safety protocols. Evaluated subcontractor bids and identified most qualified and economical candidates, establishing advantageous contracts and cutting costs.
EDUCATION
Business Administration Jefferson Community College, Louisville, KY (2 years- Not Graduated) CERTIFICATIONS
Certified WOMAN BUSINESS ENTERPRISE (WBE) and MINORITY BUSINESS ENTERPRISE (MBE) Yana Elder Company, Inc. - 2001
LANGUAGES
English, Russian Native, Spanish Professional Working
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