Skills

Customer Service, Management, Marketing, Team Leadership, Photo Editing in

multiple apps, Illustrator, Photography, Sales, Graphic Design, Strategic Planning, Negotiation, Administration, Project Management, Social Networking, Data Entry, Accounting, Social Media Marketing, Creative Writing, Budgeting and Fundraising, Research, Verbal and Written Communication, Time Management, Active Listening, Coordination, Problem Solving, Critical Thinking, Tools

Microsoft Word, Power Point, Microsoft Excel, Microsoft Office, Windows, Outlook, Apple: Pages, Keynote, Numbers etc, Google, Standard Office Equipment, Photoshop, Canva,

Experience

Remote Customer Service Representative, VXI Global Solutions; 2020 - 2022

Work from home professional skilled in handling routine customer interactions including order status questions, policy questions, changes to previously placed orders, assisting with navigation to brick and mortar stores, and troubleshooting building customer to brand loyalty.

Translated tech-speak, billing, shipping and eCommerce jargon into every day, understandable language putting the client's mind at ease by allowing them to fully understand the process of our service, further building trust in the company.

- Excellent communication skills both verbal and written and ability to reduce complexity.

Collaborated with various levels of management to ensure proper resolutions for the client in a remote location.

Used multiple tools including standard office equipment and online sources of information available to stay current on product features, technology changes and events that affect customers.

Excelled in a call center type of environment where calls are monitored, recorded and assessed.

- 8+ years customer service experience, fostered a talent to maintain proper phone etiquette, demonstrate patience, exude empathy and consistently strive for a positive attitude in order to facilitate calm and productive conversations with customers.

advg2n@r.postjobfree.com

Macon,Ga

31201

ASHTON WILSON

Strategized with management to update and reconfigure daily practices in our team meetings creating more understanding amongst the team which ensures a better experience for the clients and representatives. Writer/Founder, The Spice of Life Blog; 2015 - present

Content writer, blogger and founder. I traveled, tasted and subsequently shared insight about culturally relevant and popular menu items in hundreds of various culinary environments from dives to candy shops to upscale waterfront restaurants.

Examined noted and communicated the experience, from the hospitality, to the food and overall atmosphere which led to freelance concierge work because the insights the blog provided are esteemed by its followers.

Growing social media accounts from scratch bringing in over 1000 Instagram followers, 100 Facebook followers.

Managed community, responded and engaged with followers and influencers.

Crafted social media strategy based on web analytics and managed content calendar.

Headed and managed every aspect of the blog from

Captured Professional grade photography of my experiences and visits.

- Wrote copy for social posts with 100% grammatical accuracy.

Interpersonal communication by Interviewing famous chefs in the city and collaborating with management giving them feedback and leveraging consumer data.

Managed an official Instagram account of over 2000 followers to curate daily/ weekly content resulting in an average of 10k video views Owner, Ash Honey Boutique — 2015 - present

Founded AshHoney Boutique an online clothing boutique in 2015 and maintained a profitable business for all 6 years of operation.

Negotiated contracts with international vendors securing reduced pricing up to 40% below market value.

Managed inventory of over 300+ items

Covered all facets and logistics of the business: Photography, consumer marketing, sales, relationship building, data analytics, customer journey,

Led the communication by handling all customer service, and other product description inquiries by clients.

Reviewed constantly the customer feedback and then implemented new ways of solving customer issues increasing the satisfaction 80% - 90%.

Coordinated daily activities such as the order verification, package preparation, shipping, scheduling pickups, logistic planning and handling tracking inquiries. Building a strong base of repeat customers through efficient services and on-time delivery.

Crafted conversion focused campaigns on Instagram and Twitter that generated a 7% sales revenue increase.

Conflict resolution and kind customer service in the event that any packages were late or damaged.

Administrative Assistant, St Michaels Church 2010-2012

Provided administrative support to the Accountant of the Historic St Michael's Church by overseeing heavy calendar management, clerical support, process improvement, time management, screening calls, multitasking where necessary.

Displayed active listening skills and strong interpersonal communication skills by coordinating appointments via phone and email for a Church with 700 members.

Executed daily operations such as coordinating lunch reservations or catering from the many restaurants in that area and making sure lunch was able to be enjoyed in a timely manner keeping us on schedule.

Prepared, proofread and finalized the yearly contribution statements for a congregation of 700 people.

Coordinated pickup and delivery of express mail services unpack inventory and stocked supplies.

Maintained an organized, clean, and professional workspace. Volunteer, Administrative Support, Habitat for Humanity Re-Store 2010-2011

Utilized administrative skills by scheduling pickup appointments, overseeing heavy calendar management, clerical support, process improvement, time management, screening calls, multitasking where necessary.

Maintained an organized, clean, and professional workspace.

Demonstrated active listening skills and strong interpersonal communication skills by coordinating donation pickup appointments via phone and email for an average of 100-200 donors a week.

Executed daily operations such as sorting the donations, testing the electronics, checking emails, coordinating with management and truck drivers for approvals of certain pickups.

Identified operational inefficiencies and recommend process improvements.

Effective at working independently and also as a member of a team.

Excellent communication skills having the ability to express complex things in a simple way by showing how they work in practice.

Collaborated with management to train the new volunteers. Education

Central Georgia Technical College — GED, 2008

Strayer University — Business Management, 2010

Awards

Most 5 star surveys in a month (VXI), Employee of the month (GP&D), Top 3 Sales Associate (VS),

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