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Aramco Customer Service

Location:
Islamabad, Islamabad Capital Territory, Pakistan
Posted:
February 21, 2023

Contact this candidate

Resume:

Aarif Arman

E-mail

advg1o@r.postjobfree.com

Contact

Mobile: 009**-**-*******

Address

Dammam, Saudi Arabia.

Personal Data

Nationality: Pakistani

Status : Married

Religion: Muslim

UAE / GCC Driving License: YES

Languages Known

English (Read, Write & Speak)

Urdu (Read, Write & Speak)

Hindi (Speak)

Resume of Experienced Logistics, Procurement & Supply Chain Professional

A professional with diversified exposure as a Logistics & Supply chain leader. A creative flexible and innovative team player who is equipped to perform well both independently & in teams with the ability to work with all management levels. Possess special expertise to integrate Procurement, Air / Sea & Land Logistics functions with organizational strategy and strategic business objectives. Areas of expertise include Project Handling, Customer Service, Global Sales Lead, and Supply chain activities.

Competency Forte

Administration

Freight Forwarding Operations Air / Sea

WMS Warehousing Management

Customer Service Expert

Dangers Goods Regulation’s (DGR-IATA)

Aviation / Dubai Trade Mirsal II / Calogi

Procurement operations

Supply Chain operations

Over 15 years of rich and successful experience in the Logistics / Customer Service & Supply Chain Aviation & Freight Forwarding Experience.

Strong personal integrity, strong analytical ability, focused persistent effort and multitasking ability.

Ability to work in a multi-cultural environment with all age groups and possess excellent communication and team building skills.

Key Competencies & Achievements

Handled Mobile Electric Power Project (RORO) of General Electronic (GE)

Knowledge of complete INCO Terms and Handled JAFZA / DAFZA customs

DGR Certified.

Ability to work under pressure and handle challenging situations

Dealing with inquiries and complaints / Problem solving skills

Supply chain operations

To support the designing and developing team with their assigned work

Ability to handle multiple projects and deliver the results on the given deadline

To investigate and answer routine queries arising from Management and other operations staff as well as external bodies.

To identify and resolve errors and discrepancies.

Provide internal and external queries for businesses and branches.

Able to process high volumes of information while also evaluating the data’s relevance for inclusion in costing and other reports.

Able to work in a busy office environment, demanding high levels of concentration while inputting, checking, and making calculations, while also coping with frequent interruptions, e.g., responding to staff/customer inquiries.

Career SNAPSHOT

Sep 2016 till-date: Logistics Supervisor at Arkad Engineering Construction Pvt Ltd. (An EPC Contracting Company at Dammam, Saudi Arabia).

Feb 2012- March 2014: Customer Service Coordinator at DFS Middle East UAE (An Aviation Diplomat Group DAFZA at Dubai, United Arab Emirates.)

Jan 2007- Jun 2009: Manager Air Freight at Worldwide International Pvt Ltd.

(A Freight Forwarding Logistics Company at Karachi, Pakistan.)

June 2004-Oct 2006: Senior Coordinator Air Exports at Expo Freight Pvt. Ltd, Karachi.

(A Srilankan Based Freight Forwarding Logistics Company at Karachi, Pakistan)

Job Responsibility at Arkad Engineering & Constructions Pvt Ltd.

Designation: Logistics Supervisor for MGS Aramco Project.

Role:

Supervised All (Operation Work) Export / Import in office & site

Handled day-to-day Logistics and Procurement operational activities

Ensure the coordination of the shipping & custom activities guaranteeing that all goods and materials are delivered to the destination promptly transported to avoid physical damage and delay versus project requirement

Coordinate and improve the relationship with customers, shippers, buyers, sales team, and third-party service providers, to ensure the smooth flow of the shipments and maintain data accordingly in SAP internal system

Preparation of all shipping documentation as per local country custom rules and regulations

Arrange road transportation to deliver equipment & containers on different project sites

Keep in touch with Supply chain team for order progress to update client and maintain internal ERP system accordingly

Look after all the matters with agents regarding transit trade along with destination country

Point of contact between Supply Chain Team with all customers, overseas Agents, Airlines / Shipping Lines & Clearing Agents for scheduling & placement of goods in W/house accordingly

Dealing with Bank for submitting LC and follow up accordingly

Maintain inventories in WMS Warehouse Management System

Keep liaison / track with supply chain team for all new / on hand orders and forecast accordingly

Monthly reports for all stocks & operational activities to finalize Invoices to concern and request to get Chamber of Commerce Certificate

Prepared quotations to foreign agent and local clients

Dealing with the transporter, carrier, and client with regards to booking and pick up of cargo

Dealing with foreign Agents in Nomination Shipments

Handled all operational warehousing activities and kept tracking until task ends

Ensure the database is accurately updated always in SAP, checking duties as per HS codes of product

Dealing with the Airlines, Shipping Lines, Shippers, Buying Agents & Clearing agents

Harmonization with the Shippers and consignees regarding onboard and arrival

Strong Interpersonal Skills and high level of team orientation

Prepare Local & Foreign Freight Invoices

Booking Approvals & Shipment Pre-Alerts As per S.O.P and maintain KPI’s accordingly

Job Responsibility at DFS Middle East FZE, Dubai UAE.

Designation: Customer Service Logistics Coordinator “Sea & Air” (Import / Export Operations)

Role:

Handled day to day freighter & passenger flights by liaising with all chartered airlines

Coordinates Personnel & Cargo movement operation including ground support activities such as checking information on weather, cargo and personnel check-in process

Involved in all operational & ground activities of the freighter network about crewing, maintenance, operations, security, and handling

Keep records of all Flight data and performance tracking reports and all supporting files required for the divisional KPI

Ensure that all customs rules and regulations as per Jabal Ali & DAFZA customs process and recorded in SAP

Received all operational emails and took necessary action

handling all departure/arrival of flights, boarding passengers and loading/offloading of cargo and monitors flight operation closely in line with operation requirement

To ensure that all operational activities are carried out in a manner consistent with company’s policy on Health, Safety, & Quality

Assist with all operational freighter activities from daily oversight to ensure scheduled flights operate on time to making sure ad-hoc charters are set up in line with safety, security, and corporate governance

To check all Hazardous & Non-Hazardous goods packing requirements and make sure to attached Material Safety Data Sheet (MSDS)

Point of contact for ACMI provider’s daily activities ensuring schedule integrity is maintained and to update all concerned parties

Make operational arrangements for charters. Engage with ground handlers, fueling companies, airport authorities, and government bodies such as civil aviation authorities

Liaise with charter customer during the charter flight setup

Ensures that the requirements for successfully transporting modules

Point of contact for all customers, overseas Agents, Airlines / Shipping Lines & Clearing Agents for scheduling & placement of goods in W/house accordingly

Keep in touch with customers to provide current updates and respond to all queries

To assist all customers with operational activities

Handled all Multi-modal, Retro shipments & AOG Helicopter projects

Prepared invoices, charges for all full charter flights and aircraft handling with back-up details, using CMS

Prepare and update flight revenue for DFS cargo consolidated flights, charter flights and aircraft handling

Monitoring, review, and invoice customers for any additional expenses incurred by Cargo offices relevant to their shipment

Job Responsibility at DB Schenker Worldwide Pvt. Ltd

Designation: Manager Air Freight

Role:

Handled all key Accounts such as (Tommy Hilfiger, Levi, Oxford Slacks, Sytia, Fame Jeans, and Franco) according to their SOP’s

Handled All Sales Leads Globally

Supervised All (Operation Work) Export by Air related

Dealing with foreign Agents in Nomination Shipment

Dealing with the Airlines, Shipping Lines, Shippers, Buying Agents & Clearing agents

Handling Dangerous Goods Shipments

Handled for day-to-day Export operational activities

Look after all the matters with agents regarding transit trade

Coordination with clearance department at Airport and Sea ports

Harmonization with the Shippers and consignees regarding onboard and arrival

Look after the matters with foreign agent regarding swift shipment handling and movement till destination

Strong Interpersonal Skills and high level of team orientation

Close connection with all the domestic and exterior customers for smooth handling of shipment

Assist to our up-country’s offices

Knowledge of Bank & Export Documentation per custom Act’s

Strong Interpersonal Skills and high level of team orientation

Dealing with the transporter, carrier, and client with regards to booking and pick up of cargo

Prepared quotations / RFQ’s to foreign agent and local clients

Dealing with the Airlines, Shipping Lines, Shippers, Custom Authorities, Buying Agents & Clearing agents

Job Responsibility at Expo Freight Pvt. Ltd

Designation: Senior Air Export Coordinator

Role:

Handled Free hand & Nomination shipments (Esprite, H&M, Gap, Niteks, Inditex, VF Image/ Jeanswear, Bershka, H.t.t, etc.)

Booking Approvals & Shipment Pre-Alerts As per S.O.P and maintain KPI’s accordingly

Dispatching all shipment documents to destination & Shippers

Execute job files

Prepare Local & Foreign Freight Invoices

Up-date stock register & prepare stock report daily

Issuances of all MAWB stocks from airline & Forwarding Agents

Prepare & dispatch MAWB & HAWB

Shipment follow-up, payments follow-up/ recovery

Dealing with buying agents & vendors

Forth Copy Follow-up & FEC & NOC Follow-up

Dealing with Shippers, Airlines and Foreign Agents

Monthly reports

Nomination shipments EDI online software

Trainings

S.#

Program Title

Year

Institutes

1

Mirsal II for UAE Custom Process

2015

Dubai Trade, UAE

2

Dangerous Goods Regulation Training

2008

Shaheen Airport Services

3

3rd DGR Positioned Holder

2005

PIA Training Institute

Educational Background

Educational Qualifications

MBA in Logistics / Supply Chain (In process)

Bachelor’s in Commerce in 2006

ICOM in Commerce in 2002

Diploma in Business Administration

Software Skills (working Ability)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

MISYS

SAP

ERP System

*Supporting Documents and References will be provided on request *



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