Service Representative Administrative Assistant

Michele Charvat

**** ****** ***** ***********, ** 34613

advg0e@r.postjobfree.com 352-***-****

Qualifications Profile

Highly efficient Office Administrator with 20+ years of providing accurate and prompt administrative and bookkeeping support to decision-makers and staff, as well as quality service to clients; exploring Office Manager, Executive Assistant or supervisory administrative opportunities.

Consistently met deadlines while maintaining high quality standards; proven ability to efficiently manage simultaneous administrative projects.

Positive and enthusiastic to professionally represent company as first point of contact.

Highly versatile to provide cross-functional service; excellent problem solving skills.

Quickly established and maintained productive working relationships across employee levels and with diverse personalities; well-developed liaison skills with proven ability to professionally handle sensitive and confidential information.

Proficient in Word, Excel, Outlook, QuickBooks, WordPerfect and PowerPoint with demonstrated aptitude for quickly mastering new technical skills and work processes.

Professional Experience

Pasco County, Utilities

Customer Service Representative August 2020 to October 2020

Hudson, FL

Answered customer inquiries regarding their account. Provided information for setting up water and sewer accounts for new residents. Processed applications for new service. Processed payments for bills etc.

Pasco County, Libraries

Project Coordinator August 2019 to January 2020

Hudson Library Hudson, FL

Oversee the renovations of the various library branches. Work with Facilities to remove all furniture that was either to be sold or put into surplus from the branches being closed for remodeling. Coordinate with County recycling to remove bins from sites. Other duties as assigned.

Summit Facility Maintenance April 2013 to October 2018

Assistant Project Manager

Census Bureau Headquarters in Suitland, MD

Manage Maximo service ticket and preventive maintenance system for inputting and completing all tickets.

Administer tickets to engineers, maintenance mechanics and electricians

Prepare daily and weekly reports for submittal to GSA

Prepare proposals for work to be billed to GSA

Maintain payroll and personnel files

Prepare and submit timesheets

Order materials and supplies for Engineers

Order office supplies

Prepare expense reports

Maintain proposal and purchase order log sheets

Answer telephone

Maintain purchase order files

Generate purchase orders for approval for payment

Filing

Other duties as assigned

Sparks Personnel August 2011 to April 2013

Administrative Assistant

Current assignment is with Emcor Government Services at the Census Headquarters in Suitland, MD.

Manage Maximo system for service tickets and preventive maintenance for entering and completion

Administer Tickets to engineers, maintenance mechanics, and electrician

Prepare Fixed Price Job, Quality Control, AP & Aging Detail report for review by project manager

Prepare correspondence of proposals, memos, or assignment as instructed

Phone coverage

Liaison for Emcor and GSA for service call desk

Prepare weekly reports for GSA

Prepare Statistical reports in financial system JD Edwards to assist project manager with budgeting and forecasting

Prepare Time and Attendance for employees

Create and Receive Purchase orders in JD Edwards

Prepare reimbursable work for invoice preparation

Educational Background & Professional Credentials

Associate of Arts in Business Administration

Northern Virginia Community College – Loudoun County, VA

Business Coursework –Elon College, Elon, NC

ADP II Security Clearance

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