Shannon Wilson

Customer service is my specialty

Colorado Springs, CO 80916

advfz4@r.postjobfree.com

+1-386-***-****

When it comes to giving excellent customer service this comes extremely natural to me. This is how I live my life on a daily basis not just while I’m at work. Hiring me will be one of your best decisions . I am a hard worker with a smile on my face and I always aim to please, I get along well with others, and I’m always ready to learn new things.

Authorized to work in the US for any employer

Work Experience

Bartender

Rileys Pub - Colorado Springs, CO

September 2022 to Present

I work here part-time

CNA - Certified Nursing Assistant

A Physicians Home Care - Colorado Springs, CO

February 2022 to November 2022

I received my CNA Certification upon finishing a program with Voyager. I was my son’s private nurse. He is now on a CHCBS waiver. However, I have full time care which allows me versatility :) Bar Manager/Bartender/server/front of house manager SINATRA'S ITALIAN RISTORANTE - Lake Helen, FL

January 2016 to December 2021

* Manage alcoholic and non-alcoholic beverage preparation and serving for bar, piano bar, and restaurant customers.

* Improve bar revenue and customer loyalty by creating new seasonal and signature drink and cocktail menus.

* Conduct register receipt/cash counts and bank deposits; report financial results to management.

* Ensure the bar is fully stocked and track inventory turnover to complete product orders; maintain relationships with suppliers and take advantage of special promotions resulting in better profit margins.

* Train new team members on proper bar procedures and provide ongoing guidance and leadership to improve sales results and customer service performance. Owner/Operator

Majestic Meals - Deltona, FL

February 2017 to March 2021

I owned a meal prepping business. I created, prepped and delivered upwards of 100 meals per week for three years. Majestic meals started to grow to new heights. I made the decision to put the business on hold to move to Colorado Springs for a better future and opportunity. Bartender

SCARLETT'S CABARET - Hallandale Beach, FL

2004 to 2014

* Supervised the bar area and assisted with cocktail and menu design, inventory, staff training, and compliance.

* Achieved high levels of customer satisfaction and up to $5,000 in sales per night by consistently establishing rapport with customers, promoting beverage options, up-selling products, and building a loyal client base.

Bar Manager

MANGO'S TROPICAL CAFE - Miami Beach, FL

1998 to 2004

• Delivered excellent bar/table service and outstanding hospitality to customers in a high-volume, fast- paced venue.

• Promoted menu options and made recommendations that fully match customer preferences resulting in greater sales, satisfaction, and return service.

• Entertained the guests by dancing different styles of Spanish music on a regular basis.

• Improve bar revenue and customer loyalty by creating new seasonal and signature drink and cocktail menus.

Assistant Restaurant Manager

RED LOBSTER - Pembroke Pines, FL

1994 to 1998

* Led front and back of house operations and directed team members to ensure full compliance with corporate procedures and excellent customer service and food & beverage quality.

* Optimized budgets and reduced costs by managing work rotations, minimizing overtime and waste, and re-negotiating inventory supply terms with vendors. Education

Associate of Arts in Hospitality in Travel and Tourism University of Phoenix

2010 to February 2012

Skills

• Restaurant Server (10+ years)

• Waitress (10+ years)

• Bartending (10+ years)

• Mixologist (10+ years)

• Waiter

• Dancing

• Upselling

• Restaurant Management

• Host/Hostess

• POS

• Event Planning

• Banquet Experience

• Kitchen Management Experience

• Cooking

• Training & Development

• Microsoft Office

• Cash Handling

• Food Safety

• Serving

• Catering

• Culinary Experience

• Guest Services

• Busser

• Cleaning Experience

• Time Management

• Employee Orientation

• Retail Sales

• Events Management

• Food Preparation

• Leadership

• Restaurant experience

Certifications and Licenses

Certified Food Safety Manager

September 2019 to September 2022

Serv Safe certified for food safety and management Food Handler Certification

Assessments

Bartending — Highly Proficient

October 2020

Understanding, pouring, and mixing drink orders

Full results: Highly Proficient

Restaurant manager — Highly Proficient

February 2021

Managing restaurant staff and meeting customer expectations Full results: Highly Proficient

Restaurant manager — Highly Proficient

February 2021

Managing restaurant staff and meeting customer expectations Full results: Highly Proficient

Memorization — Expert

March 2021

Committing product or merchandise information to memory and recalling it at a later time Full results: Expert

Work style: Reliability — Highly Proficient

February 2021

Tendency to be dependable and come to work

Full results: Highly Proficient

Restaurant manager — Highly Proficient

February 2021

Managing restaurant staff and meeting customer expectations Full results: Highly Proficient

Bartending — Expert

October 2021

Understanding, pouring, and mixing drink orders

Full results: Expert

Customer service — Expert

March 2021

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Expert

Customer focus & orientation — Highly Proficient

March 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Upon taking the General manager assessment. The computer glitched out. Trying to currently fix it with indeed.

Contact this candidate