Human Resources and General Manager Experience
Resume:
JAMES BAKER
advfye@r.postjobfree.com 334-***-**** North Hills, CA 91343
Summary
Hardworking and motivated Manager with 45 years of experience and record of success in gaming industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Staff Development
Sales Techniques
Project Management
Administration and Reporting
Recruitment and Hiring
Maintaining Updated Records
Service Providers Liaising
Active Listening
Critical Thinking
Experience
KC Economic Development, LLC Shorter, AL
Human Resources Specialist
12/2019 - 07/2022
Assigned tasks to associates to fit skill levels and maximize team performance.
Trained employees on additional job positions to maintain coverage of roles.
Recruited and hired qualified candidates to fill open positions.
Entered time and attendance logs in preparation for payroll.
Safeguarded human resource information, maintaining employee confidence and protecting operations.
Developed and documented HR procedures to refine processes and drive compliance with policies.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Minimized staff turnover through appropriate selection, orientation and training.
Monitored staff performance and addressed issues.
Maintained adequate staffing to meet objectives within budget.
and detect rule violations and protect organization from fines and lawsuits.
KC Economic Development, LLC Shorter, AL
Gaming Supervisor
07/2017 - 12/2019
Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
Moderated floor disputes to protect business assets and resolve customer service issues.
Converted currency into requested combinations of bills and coins for patrons.
Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
Responded to emergency situation to provide fire protection and first-aid assistance.
Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
Notified security department of identified or suspected illegal play activities and player behaviors.
Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Monitored payment of hand-delivered jackpots to verify promptness.
Evaluated workers' performance to write performance reviews.
Answered patron questions about gaming machine functionality and explained how to properly use devices.
KC Economic Development, LLC Shorter, AL
Property Manager
02/2010 - 07/2017
Inspected properties regularly to identify deficiencies and schedule repairs.
Drafted and monitored budgets for overall maintenance and operations.
Built relationships with service vendors and submitted associated billing statements.
Exercised direct supervision over property staff.
Oversaw and monitored preventative maintenance and energy management inspections and programs.
KC Economic Development, LLC Shorter, AL
Hotel Manager
09/2009 - 02/2010
Responded to and resolved guest issues or complaints.
Mentored new employees, demonstrating best methods for servicing clients and guests.
Assisted guests at check-in, providing information on various services within hotel.
Led pre-season and new employee training sessions.
Managed team of front desk agents, supervising personnel in issue resolution.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
KC Economic Development, LLC Shorter, AL
General Manager
05/1993 - 09/2009
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Taught alertness and security tactics to reduce theft and losses.
Guided management and supervisory staff to promote smooth operations.
Administered employee discipline through verbal and written warnings.
Supervised employees through planning, assignments and direction.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
KC Economic Development, LLC Shorter, AL
Director of Racing
09/1990 - 05/1993
Guided and motivated staff to drive maximum performance.
Developed and presented new ideas and conceptualized new approaches and solutions.
Coordinated activities with other departments to expedite work and improve interdepartmental performance.
Successfully improved employment turnover through creating incentive and training programs.
Managed staff, financials and key performance indicators to facilitate business operations.
Cultivated and maintained relationships to promote positive work culture.
Recruited, hired and trained employees on operations and performance expectations.
Built strong referral network to generate new business opportunities.
Education and Training
The University of Alabama Tuscaloosa, AL
Bachelor of Arts in Social Welfare
01/1977
Phi Alpha Honor Society Member
Ranked in Top 5% of class
Minor in Criminal Justice
Major in Social Welfare
Dean's List Honoree 1973, 1974, 1975 & 1976
2.44/300 GPA
Universal Heavy Equipment Operators Homestead, FL
Certificate of Completion in Heavy Equipment
07/1972
Activities and Honors
Member, Alumni Association
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