Center Representative Bartender Server
Resume:
~ HAYLEY
ALLISON
CUSTOMER SERVICE
REPRESENTATIVE/SUPERVISOR
CONTACT
OS) hayley.allison! @gmail.com
SKILLS
l PROFESSIONAL SALES
TRAINING-Pss™, SANDLER™
l ASSISTANT MANAGER TRAINING
l’ BASIC COMPUTER SKILLS
le VIDEO CALL PROFICIENCY
IEDUCATION
IMiddle Tennessee State University
12009-2011
Member Alpha Delta Pi
Active in many volunteer groups that
[brought food and school supplies to under
privileged families in Nashville, TN;
[Dyersburg, TN ; South Dakota Indian
[Reservation and Mexico
PROFILE
Dynamic, enthusiastic, and efficient customer service
professional with 6+ years in service and hospitality industry.
Skilled at creating a positive experience during high tension
situations using Tactical Empathy™ and arriving at mutually
beneficial solutions. Seeking to apply customer service and
problem-solving expertise to benefit your company as a contact
center representative.
EXPERIENCE
Marriott Hotels- AC Hotel -Brentwood, TN
2022- present
Bartender Server at business hotel pending acceptance into the
Marriott management training program. Anticipate guest needs
and provide proactive service. Resolve guest complaints quickly
and efficiently. Receive frequent customer compliments for
going above and beyond normal duties
[Bourbon Street Blues & Boogie Bar— Nashville, TN
06/2015 to 06/2016
Bartender and Management Trainee. Multiple recognitions for
achieving sales in excess of 300% of other servers.
Communicated with guests to record orders and assess needs.
Anticipated guest needs and provided proactive service.
Recognized for handling conflict and difficult situations in a
positive way.
ETCH Restaurant — Nashville, TN
06/2015 to 06/2016
Restaurant Hostess and Management Trainee at one of the
premier restaurants in Nashville. Affected quick solutions to
customer problems and brought in management as needed.
Performed inventory, reconciled invoices, and scheduled staff.
Abercrombie & Fitch — Nashville, TN
05/2013 to 06/2014
Managed wide variety of customer service and administrative
tasks to resolve customer issues quickly and efficiently. Asked
lopen-ended questions to assess customer needs.
Contact this candidate