Service Agent Call Center

Bruce Swift

South Weber, Utah *****

1-760-***-**** - *****.******@*******.***

Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

POS Systems and Ordering Platforms

Customer Account Management

Efficient and Detail-Oriented

Issue and Complaint Resolution

Calm and Professional Under Pressure

Courteous with Strong Service Mindset

Selling Skills

Responding to Difficult Customers

Needs Assessment

Cash Register Operations

Building Customer Trust and Loyalty

Understanding Customer Needs

Order and Refund Processing

Excellent Attention to Detail

Call Controlling

Reading Comprehension

Online Systems

Patient and Empathetic

Cash Counting

Financial Transactions

Productivity Management

Work History

06/2016 to 05/2022

Customer Service Agent

Teleperformance USA – Ogden, UT

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

06/2015 to 04/2016

Sales Associate

Kahoots – Oceanside, CA

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Engaged with customers to effectively build rapport and lasting relationships.

Prepared merchandise for sales floor by pricing or tagging.

Solved customer challenges by offering relevant products and services.

Increased sales by offering advice on purchases and promoting additional products.

01/2014 to 06/2015

Department Supervisor

Living Spaces – Vista, CA

Maintained stock of items, cleanliness, organization and provided excellent customer service.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.

06/1996 to 07/2013

Store Manager

Famous Footwear – Oceanside, CA

Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Education

No Degree: Criminal Justice

Diablo Valley College - Pleasant Hill, CA

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