911 Dispatcher Data Entry

ELIZABETH FRAZIER

*** ********* ***** **, *********, Indiana, 46041, US • 765-***-**** • *********@*****.*** Professional who is well-organized and has excellent communication and multitasking skills. Detail-oriented

Critical thinking

Written and verbal communication

Excellent multi-tasker

Communications

Dependable and reliable

Courteous demeanor

Strong communication skills

Organization

Document control

Active listening

Microsoft Office Suite

Proficient in MS Office

Proficient in MS

Typing proficiency

Effective communication skills

Customer service

Appointment scheduling

Computer proficiency

Filing

Data entry

Microsoft Outlook

Telephone etiquette

Office equipment proficiency

Scheduling

Microsoft Word

10-Key

Accounting - Associate of Applied Science - 2008

Ivy Tech Community College Lafayette - Lafayette, IN Eligibility Specialist - November, 2022 to January, 2023 The Panther Group - Maynard, MA

Dealt with all customer service issues courteously and in accordance with company policies.Conducted interviews with applicants and explained the scope of various benefits that were available.Communicated with people from various cultures and backgrounds during the application process.Communicated with people from various cultures and backgrounds, ensuring consistency through active listening and interpersonal skills.Responded to customer calls in a timely and professional manner.Kept track of all communications with applicants and entered data into the system using .Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.

Conducted interviews with applicants and explained the scope of various benefits that were available. Communicated with people from various cultures and backgrounds during the application process. Communicated with people from various cultures and backgrounds, ensuring consistency through active listening and interpersonal skills. Responded to customer calls in a timely and professional manner. Kept track of all communications with applicants and entered data into the system using . Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues. Professional Summary

Skills

Education

Work History

911 Dispatcher - May, 2022 to August, 2022

Clinton County Government - Frankfort, IN

Used a radio, telephone, and computer system to provide new information to first responders. Prioritized responses to public emergency and non-emergency calls so that police, fire, and EMS could be dispatched quickly and data could be tracked in real time.

Read the system maps and caller information, and I entered all of the information into the system. Handled emergency calls calmly and collected relevant information with a calm demeanor. Completed appropriate forms and radio announcements for police department needs such as BOLO requests. Recorded vital details in the call tracking and assignment system after taking caller information and reading associated computer information. Reduced risks and delays in emergency response by effectively monitoring public safety field units. Communicated the most up-to-date information to first responders through electronic means, phone calls, and radio responses. Registration Specialist - February, 2022 to May, 2022 IU Health Arnett Physicians Family Medicine - IU Health Arnett Medical Offices - West Lafayette, IN Maintained strict confidentiality to maintain customer confidence and protect operations. Answered incoming calls, responded to phone calls and in-person requests, handled internal communications, and greeted visitors in the reception area.

Maintained customer trust and protected operations by keeping information confidential. Compiled information to prepare source data for computer entry. Kept the reception area clean and tidy to give visitors a positive first impression. Acted as the first point of contact for customers, greeting them and answering their questions. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers. Schedule and reschedule patient appointments for labs, imaging, x-rays, and Dr appointments

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