Customer Service Professional
Resume:
VANESSA HYDE
*********@*******.***
OBJECTIVE
Dedicated customer service professional with 20+ years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.
Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
SKILLS
Exceptional memory which allowing me to remember guests’ likes/dislikes
Hard-working and efficient increasing sales, and guest satisfaction
Outgoing, upbeat attitude as well as great communication/ interpersonal skills
EXPERIENCE
SERVER ROGUE REGENCY
4/2020- 10/2022
Preparing alcoholic/non-alcoholic beverages for bar/restaurant
Interacting with customers, assessing their needs/taking orders/recommending up-sales and serving food in a timely manner
Check customers’ identification and confirm it meets legal drinking age
Restock and replenish bar inventory and supplies
Comply with all food and beverage regulations
SERVER/BARTENDER RED LOBSTER
11/2017 – 4/2020
Provided excellent bar/table service ensuring guest satisfaction in high-volume, fast-paced restaurant
Anticipated and accommodated all guest needs promoting an amazing guest experience
Worked as team player helping my fellow co-workers with various tasks to ensure the restaurant ran smoothly
FLORAL MANAGER VONS
2001-2007
Organizing, designing and managing floral arrangements for event production, guest orders, or any other floral needs
Arranging display of floral merchandise, ensuring cleanliness and safety of displayed items
Overseeing floral dept staff, write schedules accurately, interview future employees, and train staff to preform day-to-day tasks
Take inventory on overstock and accurately order for future weeks/holidays to reduce loss and boost revenue/sales
Make sales, handle money, operate cash register, provide proper change
Anticipate patrons needs and offer product to meet expectations
MY EXTRAS
Graduated 2003 from San Clemente High School with a 4.3 GPA on the Principles Honor Roll
Achieved a “BEST IN CLASS” managerial/customer service certification in 2003
Have current OLCC certification and well as my Food Handlers card
CPR/AED certified
I am AWESOME!
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