Customer Support Office Assistant

SUBARNA KUNWAR

MANAGEMENT PROFESSIONAL

HIGHLIGHT OF SKILLS

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business operations, leading the team, streamlining procedures and ensuring efficiency.

• Demonstrated proficiency in utilizing sound judgment, strong negotiation, and excellent decision-making skills in the pursuit of business opportunities to promote profitability.

• Experienced manager with 3+ years of experience in hiring qualified individuals, conducting their on-onboarding, and tracking their performance to optimize output. Implemented morale-building activities to boost employee engagement & performance.

• Proven team player with excellent communication skills, both written and verbal, fluent in English, Hindi, and Nepali. Demonstrated the ability to create and develop strong working relationships to create business opportunities and ensure customer satisfaction.

• Exhibited strong reasoning and analytical abilities, a high degree of applied initiative, common sense, and logical and creative thinking throughout my professional experience. AREAS OF EXPERTISE

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WORK EXPERIENCE

Store Supervisor Jun. 2020 – Nov. 2022

DNY Natural Land – Brooklyn, NY

• Met and exceeded quarterly sales targets by providing customer support, answering any product questions, ascertaining their needs, and processing all sales in a friendly manner.

• Enhanced customer experience by collaborating with multiple teams to better understand customer needs and to implement customer insight solutions into our goods and services.

• Maintained customer satisfaction with quick and professional handling of product returns.

• Liaised with the store manager to set up visually appealing layouts for store merchandise.

• Conducted detailed inventory analysis to forecast optimal stock levels throughout the year.

• Supervised store associates and provided clear instructions for stocking shelves, rotating stocks, and receiving deliverables. Tracked employee performance to maximize efficiency. Lumbini, Nepal +977 984-***-**** ****************@*****.*** Linkedin-linkedin.com/in/subarna-kunwar Dedicated Management Professional with more than 3 years of U.S experience in supervising Sales and customer service skill

Leadership skills

Inventory management

Merchandising Social media marketing Mentoring & Training Digital Marketing

SEO Optimization

Google Ads

Marketing Strategy Strategic Planning

Strategic Sales

• Managed work scheduling for all team members to allocate the personnel necessary to fully staff shifts, serve all customers efficiently, and maintain the pre-approved deadlines.

• Promoted workflow optimization by evaluating business operations, identifying areas of improvement, and implementing corrective strategies to boost operational performance.

• Conducted the training and on-boarding process for all new hires to promote a good understanding on operating equipment and safety procedures. Developed a detailed training manual for the employees to refer to throughout their training and onboarding.

• Built a customer-focused team through training, coaching, and mentoring to ensure positive customer interactions, and to maximize customer satisfaction and retention. Cashier Mar. 2017 – Jun. 2018

Green Ivy – Brooklyn, NY

• Warmly greeted customers, answered product questions, and addressed any concerns.

• Restocked and organized merchandise in front lanes to optimize presentation for sales.

• Replenished floor merchandise; organized shelves, racks, and bins for optimal appearance. Office Assistant Jan. 2011 – May 2016

Shree Ananda Saving and Credit Co-operative Ltd. – Nepal

• Warmly greeted all guests, and alerted the respective staff on the arrival of their scheduled appointments. Maintained detailed calendar of all appointments to track all incoming.

• Created detailed templates for frequent communication products and documents, resulting in drastic reductions of time spent creating repetitive documents from scratch.

• Managed all data and correspondence to secure the prompt and appropriate transfer of mail, information, and data across complex landscapes of organizational departments.

• Managed all administrative duties such as filing, copying, and distributing documents/mail.

• Demonstrated great interpersonal communication skills by interacting with customer via phone, email, or in-person to answer queries and ensure a positive customer experience.

• Created high-quality communication material (letters, memos and emails) as requested. EDUCATION

Master of Business Administration, Finance and Accounting (incomplete) 2012 – 2014 Bangalore City College – Bangalore, India

Bachelor of Business Administration, Finance Grad: Jul. 2010 Institute of Technology and Management – Deharadun, India CERTIFICATES

Digital Marketing Certificate Aug. 2022

Training Certificate Jul. 2009

Google/Coursera

B.S.N.L -D.Dun,India

Night Time Supervisor Jun. 2018 – Sep. 2019

Green Ivy – Brooklyn, NY

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