Customer Service Event Coordinator
Resume:
OBJECTIVE
Assistant General Manager with the warmest heart and friendly disposition. Guest satisfaction is my forte, as I treat all guests as if they are family. Treating staff with the same disposition helps build better repour and a willingness to learn and adapt with others. I am a Team builder who always strives to the best I can always and to achieve above and beyond what is expected. Track record of being and integral part of the management team which helps to maintain a balanced structure within the establishment. Also being a problem solver with multitasking always me to take on challenges headfirst.
CONTACT
PHONE:
************@*****.***
SKILLS:
Restaurant Management
Able to use different work platforms including pos, square, risemans, opetable,7 shifts, wage point, teamworx, excel, easy paystub, Moneris, backoffice
Quick leaner and easily adaptable
Hardworking, bondable, and determined
Driven, motivated team player
Willingness to learn and explore
Able to balance work life with private life.
AMANDA THALHEIMER
WORK EXPERIENCE
Assistant General Manager Cambridge Ontario
State & Main Restaurants
Sept 2022 to present
Assistant to General manager with all day-to-day operations, Including but not limited to sales collectives, weekly sales projections, scheduling, liquor and beer inventory and ordering, monthly packages, payroll
Managed both front of house and Back of house labor to sales maintenance.
Maintained guest satisfaction ensuring all guests were taken care of during their experience.
Balanced all day to day transactions
In charge of hiring, daily recruiment and release of employees
Performed monthly audits and employee training programs
Front of House Manager, Guest Service Manager, Kitchener Ontario
Crowsfoot Smokehaus
Oct 2021 to September 2022
Managed all front of house operations while following processes and procedures of the General Manager.
Conducted specific performance reviews and protocols to achieve guest satisfaction and sales targets.
Maintained a well-balanced hourly budget to actual service revenue ie: Creating server or host schedules based on business projections using the 7 shifts program, Square, Opentable
Balancing Daily reports, budgeting and day to day finances including using an SLP to input sales, labor and food costs, using excel and spreadsheets including daily tip outs with payroll
Maintained excellent customer satisfaction by performing consistent table touches
Hiring and training all new Front of house staff
Also Maintaining a balance between the kitchen and the front of house, by working with the Back of house on expo to ensure food gets to tables promptly and correctly
Coordinate all new and upcoming events including weddings, large group bookings which included menu pricing and liquor pricing.
Front of House Manager, Supervisor, Bartender Kitchener, Stratford Ont.
Crabby Joes Bar and Grill
Various locations Over a quantity of years 2018-2021,2013-2016,2005-2008
Maintained Excellent customer service with adding repeat customers to the establishment
Balanced daily cash reports using different programs including Risemans and Workbook
Trained new employees on the complete overhaul of the restaurant inside and out.
Schedules to help maintain restaurant quota for staffing hours to ensure restaurant vs productivity is at a proper percentage
Top in sales with upsells and extra add-ons
Went above and beyond in maintaining high standards of the restaurant
Entrepreneur, Owner
SassNFancyBeauty Nail salon
2019 to Present Certified Nail technician
An eye for detail, creativity, and the ability to comply with all safety and health guidelines
Highly knowledgeable and proficient in the latest nail techniques
Great conversationalist while providing the best customer service all the time.
Balancing all Deductions and taxes from paid clients
Supervisor, Event Coordinator, Head bartender, Waitress
Taste at the Tannery
Oct 2016-Jan 2018 until the restaurant closed permanently
Supervised 8-12 employees at any given time
Managed time edits and invoicing, as well as liquor and beer orders
Held a senior bartender position while supervising
Helped coordinate all events including weddings and company gatherings.
Trained and interviewed new employees.
Personal Support Worker
University Gates Nursing home 2016 to 2018
Ensuring complete resident care for all daily activities and necessities including personal care
Served all meals in dinning room while taking orders for more then 32 residents at one time
Ensured all resident common areas were well maintained
Medication support and ensured all residents got the proper medication and monitored levels and behaviors
Bartender, Server
Chicopee Ski hill and Resort winter position Dec 2015-May 2016
Bartending in lounge with opening and closing resort like establishment
Supervised 8 to 10 staff at a time while waiting tables with excellent customer service
Upselling to improve sales of guest checks
Personal Support worker
Bayshore home health 2012-2016
Home care, nursing home, retirement care settings
Maintained wellbeing of clients
Medications reminder and assist
Personal Care including Bathing and incontinence
EDUCATION
Nail technician Certificate Aug 2020- August 2021
Personal Support Worker Certificate April 2004-June 2006
Whimis Certificate 2021
Aoda 2021, Health and Safety 2021
REFERNCES AVAILABLE UPON REQUEST
Contact this candidate