Data Entry Customer Service

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful Customer Service/ Data Entry Skills with 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Skills

Responding to Difficult Customers

POS Systems and Ordering Platforms

Customer Account Management

De-escalation Techniques

Issue and Complaint Resolution

Inbound and Outbound Calling

Patient and Empathetic

Excellent Attention to Detail

Multi-Line Phone Systems

Billing Adjustments and Refunds

Establishing and Maintaining Customer Relationships

Time Management

Customer Service Associate Crate and Barrel

Aurora, IL - March 2019 - December 2020

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Provided primary customer support to internal and external customers.

Informed customers about special promotions and provided detailed information for various products.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Communicated with vendors regarding backorder availability, future inventory and special orders.

Accounts Payable Clerk A.H Vending

September 2013 - November 2016

Process 150+ invoices daily.

Prepared vendor invoices and processed incoming payments.

Investigated daily variances and corrected errors to resolve discrepancies.

Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

Reconciled processed work by verifying entries and comparing system reports to balance numbers.

Purchasing Order Clerk Dean Foods

June 2014 - November 2015

Resolve discrepancies with vendors.

Research and resolve customer over/under monthly and weekly payments.

Validated weekly sales of sale promotions by updating sales Ads and sending out to local store.

Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

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