BRADLEY M. PAGLIARO

*** ***** ******

Honolulu, Hawaii 96817

Telephone : 512-***-****

E-Mail: advfsq@r.postjobfree.com

CompTIA Security+ (03/2019)

Microsoft Certified Professional (MCP), Windows 2000 (10/01)

Installing, Configuring, and Administering Microsoft Windows 2000 Professional (070-210)

Installing, Configuring, and Administering Microsoft Windows 2000 Server (070-215)

TS: Microsoft SQL Server 2005, Implementation and Maintenance (70-431)

TS: Microsoft SQL Server 2008, Implementation and Maintenance (70-432)

ITIL Foundation

Certified Administrator, BMC Remedy ITSM

Scrum Master Certified

Work Experience

Working Solutions [Contractor]

Virtual Technical Support and Customer Service for multiple client companies. Certification Assistant helping to train new agents. Some contracts include bilingual support in Spanish. (9/20 -Present) 20 hrs./week.

Bishop & Company [Contractor]

Honolulu, HI )

Business Analyst performing Business Analysis, Systems Analysis, Application Management and Project Management for a local bank. (8/19 – 1/20) 40 hrs/week $80,000/year

Insight [Contractor]

Honolulu, HI )

Services Technician performing Windows 7 to Windows 10 migration at large Managed Services Provider using Microsoft USMT and SCCM technologies in a Dell hardware environment with multiple Windows domains. (4/19 – 6/19) 40 hrs/week $50,000/year

Hanger [Fully remote employee of nationwide company]

Austin, TX (multiple positions)

Multiple awards were earned during my service to Hanger, recognizing customer service, team player mindset, cost savings to company, and technical innovations.

Promoted to Business Analyst / Systems Analyst. Assist .NET developers and SQL developers with at least 65 new OPS builds and releases as they progressed through the SDLC. This activity has recently moved from PVCS to Mercury Quality Center 9.0. Designed tests, conducted application testing, managed requirements and designs, and monitored action requests. Subject Matter Expert for initiatives such as PC refresh project and Magic SDE customization, implementation and maintenance on a Windows 2003 R2/SQL 2005 platform. Oversee changes to standard disk images.

Offer Level 3 Technical Support to users and technicians when requested. Support Hanger's system test environment. Applications interfacing with OPS can also be included in our portfolio. Server platform is now Windows 2008R2/SQL 2012 and fully virtual. Fully supported transition and conversion from legacy software to Nextgen EPM/EHR. (01/07 – 11/2018). 40 hrs/week $95,000/year

Platform Specialist. Engineered the new platform hosting Hanger’s mission critical applications in the field. Evaluated HP DC5700, DC5800 and DX2400 desktop hardware. Updated and tested all software components to maximize longevity, security, and simplicity of the new platform. Maximized cost savings, developing no-cost SQL Express architecture to eliminate the need for software licenses covering SQL server and Windows Server products. I will continue to oversee this platform as Hanger’s application portfolio continues to evolve. Offer Level 3 Technical Support to users and technicians when requested. Drive recovery efforts following crashes and outages. Serve as liaison to Application Development and Data Services teams. (03/08 – 08/16) 40 hrs/week $80,000/year

Application Support Specialist. Supported complex, homegrown, mission critical healthcare and billing application and its associated Windows 98/2000/XP, SQL Server 2000, MSDE, Windows Server 2000/2003, TCP/IP Network and Database platforms and components. Approximately 700 sites and 3000 users nationwide. Various Microsoft, homegrown, and third-party tools are used to maintain application uptime and core functions and to perform essential management and troubleshooting tasks. (10/05 – 1/07) 40 hrs/week $63,500/yr

Multiple awards were earned during my service to Hanger, recognizing customer service, team player mindset, cost savings to company, and technical innovations.

Citifinancial [Contractor]

Owings Mills, MD

Telephone support for thousands of users in three countries and three languages. Remote access to SCO Unix servers and Windows 2000 workstations. Administered local and domain accounts on Windows NT and Windows 2000, as well as the Unicenter Service Desk product. Supported and enforced procedures relating to backups, password resets, hardware and software configuration and maintenance. Completed thorough troubleshooting and diagnosis of hardware and software problems prior to any escalation. Provided followup for open issues. Supported both client server and web-based applications. (10/04 – 5/05) 40 hrs/week $90,000/yr

Learning Tree [Contractor]

Reston, VA

Full charge of production of classroom materials given to students and visual aids used in a wide variety of IT training classes. Reviewed and revised author inputs to meet corporate standard and industry best practices. Mastered final versions of materials using PowerPoint, Word, and Adobe Acrobat. Tracked status of projects in progress, including accounting for materials, deadlines, and author royalties. (3/04 – 6/04) 40 hrs/week $60,000/yr

Universal Systems & Technology (UNITECH) [Contractor]

Centreville, VA

TSA-IFSR Helpdesk specialist. Provided telephone support for Interim Field Security Representatives from the Transportation Security Administration (TSA-IFSR’s) managing security at major U.S. airports running Windows 2000 on IBM ThinkPad R30

Supported OfficeXP, Norton Antivirus, RealPlayer, Adobe Acrobat, HP DeskJet printers, dialup and Ethernet communications, CCMail, Lotus Notes. Supported both client server and web-based applications Diagnosed and corrected software and hardware problems on machines sent to us for service. Acted as primary interface with vendor support (IBM) for hardware failures detected. Organized and executed deployment and inventory processes. Evaluated helpdesk software and backup solutions. Also supported Dell and Gateway hardware. (2/02-6/02) 40 hrs/week $60,000/yr

EER Systems, Inc. [Contractor]

Chantilly, VA

Help Desk Manager. Designed, implemented and managed help desk structure as part of Desktop Computer Modernization contract effort valued at $15 million. Interviewed numerous candidates. Selected, hired, and managed up to 14 people. Represented help desk as a manager, addressing help desk issues for users and customer management at all levels, including formal presentations. Provided advanced technical support (Level 2 and Level 3). Installed configured and administered NT Server/2000 Server, NT Workstation, SQL Server 6.5 and Windows 98 for test and production LANs. Installed, configured, customized and administered McAfee Help Desk in an SQL 6.5/NT environment Integrated McAfee Help Desk with CA Unicenter TNG. Implemented Automated Call Distributor (ACD). Customized and implemented Magic TSD versions 6 and 7 on SQL Server 7.0 and SQL Server2000 Supported both client server and web-based applications. Developed and managed queries against SQL databases using the SQL ERD in conjunction with MS Access and Crystal Reports, in addition to T-SQL. Documented project status at various phases of implementation. Supported Win95, Win98, WinNT, Win2000, Novell 5.x, NT Server 4.0. Worked at client site in Rockville as well as corporate sites in Rockville and Seabrook, Maryland and in Chantilly, VA. Assisted in establishing EER’s new Rockville facility to service this contract. Managed daily activities of its helpdesk there. (8/99 – 4/01) 40 hrs/week $72,000/yr

Seneca Support Technologies [Contractor]

Vienna, VA

Provided support via telephone and the internet on a wide variety of computer related problems and questions. Guided callers step by step through resolution activity in most cases. Level 3 expert support for all COTS software packages, including, among others, Windows 95/98/NT/2000, Office97, Office2000, Netscape, Lotus Notes, Internet Explorer, WordPerfect, and CorelSuite, Adobe PageMaker and Adobe PhotoShop. Supported both client server and web-based applications. Isolated networking and remote access problems and recommended solutions. No problem was too minor to merit my attention, but most problems involved advanced functions of the specified packages. (2/99 –4/02) 40 hrs/week $50,000/yr

NCI Information Systems [Contractor]

McLean, VA

Senior Support Specialist. Developed a Concept of Operations for a Nationwide Help Desk serving a Federal Agency using Remedy and Tivoli, in an AIX environment. Performed internet research and technical writing. Worked with McAfee Help Desk and various other help desk solutions. Built, documented and administered a multi-user test environment for Configuration Management using NT Server 4.0, Windows 98/Windows 95, peer-to peer networking and PVCS Version Manager 6.0. Supported both client server and web-based applications (1/99 – 6/99) 40 hrs/week $70,000/yr

Federal Home Loan Mortgage Corporation (Freddie Mac) [Contractor]

McLean, VA

Desktop Support Specialist for large scale Win95/Novell 4.x organization. Hardware/Software support and Novell LAN administration. Microsoft Office 95/97, Netscape 3.x, 4.x, Visio, Visual Basic, Exceed, DynaComm, Microsoft Project, and several proprietary DOS, and Windows-based applications. Vantive Help Desk System. Migrated MSMail to Lotus Notes 4.6. Services delivered primarily at user desk. Supported both client server and web-based applications. Compaq 486 and Pentium-based CPUs, HP and IBM printers. Assorted peripherals. NWAdmin user account and print queue administration. (5/98-11/98) 40 hrs/week $50,000/yr

Bell Atlantic [Contractor then employee]

Silver Spring, MD

Team Lead and Systems Engineer, Distributed Systems Operations. Problem resolution and production change management, Network, Workstation and Server Administration, Operations and Support, predominately in the UNIX environment, using Solaris, SunOS, HP-UX, NetWare 3.x, NetWare 4.x, and Windows NT 3.51 and 4.0 operating systems. HP ITO and CA Unicenter TNG and Microsoft SMS proactive management tools. Supported thousands of devices and users running Tektronix and HP X-Terminals and SunSparc workstations located throughout MD, VA, WV, PA, DE, DC and NJ achieving ultra-high availability. (99.9%x7x24).

Administered Remedy help desk software using ARS and Sybase in a Sun Solaris environment, including custom reports and queries. Supported programs included client server and web-based applications Extensive use of Netscape browser on corporate intranet. Migrated from CCMail 6 to Lotus Notes 4.6. Managed and supervised nightshift operations and procedures as well as training/orientation of new team members. (9/96 – 4/98) 40 hrs/week $57,000/yr

Computer Sciences Corporation [Contractor]

Owings Mills, MD

Systems Support Center staff. Provided nationwide initial call support and solutions for CSC’s client, Alexander & Alexander, Inc. Configurations supported includes DOS, Windows for Workgroups, Windows ’95, Novell 3 .x, including local and remote server a

administration, Word, Excel, Powerpoint, MSMail, Access, Lotus, Harvard Graphics, WordPerfect. Also encompassed several proprietary applications in Mainframe and Oracle/UNIX environments. Expert Advisor Help Desk Software (1/96 – 9/96) 40 hrs/week $60,000/yr

Madison Research Corporation [Contractor]

Huntsville, AL

Service Center Analyst at NASA Headquarters in Washington, DC. Managed transition from PRC to Boeing as prime contractor. Provided telephone and walk-in support to NASA Employees nationwide, and field support to employees and subcontractors of Boeing Information Services onsite at NASA HQ. Products supported include DOS, Windows, MacOS, MSOffice, WPOffice, Novell 3.x including local and remote server administration, Mosaic, Netscape, Chameleon, ccMail, MSMail, QuickMail. Used proprietary Help Desk software under Oracle/Ingres/VAX in addition to Remedy ARS (10/94 – 1/96) 40 hrs/week $55,000/yr

Bradley M. Pagliaro, Information Services Consultant [sole proprietor]

Gaithersburg, MD

Consultant providing needs analysis, product selection, system installation, configuration, support, and training for a variety of clients Hardware/Software problem determination and resolution. Supported both client server and web-based applications Develop database, document, spreadsheet, and presentation solutions. Manage server, internet, email, and workstation security. Virus, Spyware and malware defense. Individual and small group training. Network design and administration. Software migration (Operating Systems, OA suites, Help Desk and messaging applications.) For example, migrations from DOS or Windows 3.x to Windows 98, migration from proprietary help desk systems to Remedy ARS, migration from legacy messaging system to Lotus Notes. Upgrade hardware components, including hard drives, floppy drives, cartridge drives, tape drives, CD-ROM, modems and voice mail, scanners, memory, sound and video cards, controller boards, and pointing devices. (Ongoing since 3/88) occasional on-demand $40/hr

Schmucker & Company, Inc./Prudential Preferred Properties [Employee then contractor]

Washington, DC/Bethesda, MD

Full-charge technical support and MIS administration across more than 30 sites running over 100 standalone PCs for over 1000 users. Installs, upgrades, configuration, troubleshooting (remote and local), highest/best use analysis, database programming, maintenance and management; system security, disaster recovery, individual and small group training, vendor relations and management, hardware and software evaluation and testing, standards and policies development and implementation. DOS and Windows applications.

(1/93 – 3/94) 40 hrs/week $35,000/yr

Vermont Academy

Saxtons River, VT

Taught Spanish and French at a residential, private secondary school. Assisted with extra-curricular offerings in music and athletics. Served as a residential advisor, special advisor to international students, and a member of various faculty committees. (9/87 – 12/87)

40 hrs/week $18,500/yr

Equity Publishing Corporation

Orford, NH

Proofreader, Translator and Editorial Assistant for bilingual law publisher using both traditional and computerized methods in publication of multi-volume reference sets. (9/86 - 7/87) 40 hrs/week $12,000/yr

Education (technical)

Learning Tree International

Rockville, MD

Course 315: Software Testing and Inspection Methods (8/06)

Course 218 User and System Requirements for Successful Software Development (11/07)

Course 132 SQL Server 2005 Database Administration: Hands-on (10/08)

Sun Microsystems Educational Services

Columbia, MD

Solaris 2.x System Administration (9/97)

Solaris 2.x Network Administration (10/97)

Education (traditional)

Middlebury College Spanish School

Middlebury, Vermont/Madrid, Spain

M.A. degree, Spanish Language, Literature, and Linguistics (8/86)

Dartmouth College

Hanover, New Hampshire

B.A. degree, majoring in Spanish with a minor in French (6/85)

The Nichols School

Buffalo, New York

Diploma, College Preparatory (6/81)

Technical Inventory

PRODUCT TYPE

DOS/WINDOWS

MAC

OTHER

WORD PROCESSING

WordPerfect, MSWord, MSWorks, DisplayWrite4, WordStar, XyWrite

MSWord, WordPerfect, MacWrite, WriteNow!

Wang

DATABASES

MSExcel, MSWorks, MSAccess, MS SQL, Paradox, Nutshell, PDS2, Professional File, Q&A

FileMaker Pro, 4th Dimension

RDBMS

Microsoft SQL 6.5/SQL 7.0/SQL 2000 and SQL 2005

Filemaker

Sybase (Solaris, HP-UX)

SPREADSHEETS

MSExcel, MSWorks, Lotus, Quattro Pro

MSExcel

PUBLISHING

Interleaf, Ventura, PageMaker, OmniPage, WordScan, GlobalView

Interleaf, PageMaker, Photoshop

ViewPoint

(XEROX 6085)

Bookmaster/Script (3270)

GRAPHICS

Powerpoint, Harvard Graphics, DisplayGraphics, CorelDraw, Visio, Project

MacDraw Pro, Powerpoint

EMAIL/COMM

REMOTE

Outlook, Outlook Express, Eudora, ccMail, MSMail, Lotus Notes, Exchange, Memo, Sendmail, Remote2, PCAnywhere, ReachOut, CrossTalk, ProComm, Pathway

ccMail, MSMail, QuickMail, Telnet, TCPConnectII, Versaterm Pro, Telnet, SmartComm

PROFS/OV/Menus

OPERATING SYSTEMS

DOS version 2.11 to 6.22

Windows 3.x / Windows ’95/98, Windows NT Workstation and NT Server, Windows 2000 Professional, Windows XP Professional, Advanced Server 2000, Windows Server 2003

System 4.1 to MacOS 7.5.2

Novell 3.x, Novell 4.x, Windows NT Server, Sun Solaris 2.x, HP-UX 10.x, 3270, OS/2, BTOS, CentOS, Linux Mint, Ubuntu

Summary of Recent Consulting Activity (January 2020 to present) Bradley M. Pagliaro

I have now built a website, a Facebook page, and a YouTube channel to promote my computer consulting activities. See the website at www.ezpcrs.com . You can find the Facebook page at https://www.facebook.com/EZPCRemoteSolutions/ .Our most recent addition is the YouTube channel at https://www.youtube.com/channel/UCQiYjFJujF8ceSiRKsFddNQ .

I have done seasonal, part-time, remote work in technical support and customer service, primarily with Working Solutions.

Contact this candidate