Kimberly Smith

Quality Assurance Specialist

Ravenna, OH 44266

advfs9@r.postjobfree.com

+1-330-***-****

I am a self-motivated individual with a variety of customer service and quality experience. Authorized to work in the US for any employer

Work Experience

Quality Assurance Specialist

Delta Systems - Streetsboro, OH

December 2012 to Present

Streetsboro, OH Dec. 2012-Present

Return Material Authorization Quality Technician/ Certified Quality Technician/ Certified IPC Specialist

• Organization and leading Corrective Action Investigations

• Identifying and implementing continuous improvements

• Scrap reduction

• Analyzing warranty returns, finding the failure cause and inputting the data into a customer report

• Communicating with customers and customer service regarding warranty returns

• Informing management and engineering of manufactures defects found during analysis

• Collecting and analyzing data through Excel, Minitab, SPC etc.

• Capturing images of defects using HD inspection microscope, X-Ray machine and etc.

• Accepting/Rejecting claims based on RMA reports

• Knowledge of control plans, assembly instructions, blueprints, application drawings and product specifications

• Ability to use and understand basic metrology in relation to calipers, micrometers, video scopes, height and depth gages, scales, pin gauges, hardness testing and other measurement devices.

• Determine sample size based off of the lot size to complete final audit inspections

• Performing capabilities studies and gage R&R's

• Visually inspecting products for defects

• Electrically test products for intermittency and continuity issues

• Ability to identify and inspect electronic components per current IPC Standards

• Understand the importance of ESD when working with electrical components

• Training and assisting other audit technicians with policies and procedures, understanding measurement techniques and tools as well as helping in the organization and improvement in the work environment.

• Finding new ways to improve processes

• Using and understanding the basics of GD & T

• Ability to operate basic CMM programs

Quality Assurance Representative/ Service Coordinator Streetsboro, OH

August 2008 to February 2009

• Meet and exceed customer expectations

• Find new ways to improve customer satisfaction

• Record all data collected using spreadsheets and various databases

• Verify customer orders to prevent errors and installation delays

• Receive and respond to customer requests in a timely manner

• Prepare invoices, shipping documents, and contracts

• Schedule window measurements, installations and service calls according to service location

• Check inventory records to determine availability of requested merchandise

• Understanding time management

Quality Assurance/ Customer Service Rep

USA Waterproofing Inc - Twinsburg, OH

August 2003 to July 2005

• Record all data collected using spreadsheets and various databases

• Verify customer orders to prevent errors and increased production cost

• Listen and resolve complaints from customers.

• Schedule appointments, installations and repairs.

• Receive payment and record receipts for services.

• Proofreading and transcribing handwritten information.

• Compile, copy, sort, and file records.

• Update building inspection codes for individual cities.

• Maintain database system/ spreadsheets

• Operate scale and postage machine

• Open, sort, and route incoming mail and prepare outgoing mail. Education

Diploma in Arts and Science

Regency Beauty Institute - Akron, OH

October 2010 to September 2011

General Education

National Institute of Technology - Cuyahoga Falls, OH May 2006 to November 2006

College Prep

Southeast High School - Ravenna, OH

June 2001

Skills

• IPC Certified (4 years)

• Excel (5 years)

• Inspection (7 years)

• EDS (4 years)

• Metrology Knowledge (4 years)

Certifications and Licenses

ASQ Certified Quality Technician

Present

Groups

ASQ Member

Present

Additional Information

HIGHLIGHTS OF QUALIFICATIONS

• 2 years in a leadership role

• 3 years of clerical / customer support experience

• 5 years of retail / hospitality experience

• 4 years of quality assurance

• 4 years of SMT/PCB inspection

• ASQ Member since 2014

• Blueprint Reading

• Control Plan knowledge and understandings

• Strong ability to pay close attention to detail

• Reliable and dependable

• Ability to multi-task and always looking to improve or simplify processes

• Fast learning capabilities

OTHER SKILLS

• ASQ Certified Quality Technician (certified on 10/04/14)

• RFM Software Training for Micro-Vu and Inspection Software (completed 1/2015)

• Basic ISO/FDA Internal Auditor Training/Orientation (completed 3/2015)

• Basic Blueprint Reading (competed 12/2016)

• IPC certified (certification expires 4/2018)

• Basic Metrology (completed 7/2014)

• Statistical Process Control (completed 7/2014)

• Component Identification Training (completed 7/2014)

• Gage R&R Training (completed 7/2014)

• GD & T Fundamentals (completed 4/2014 and 7/2014)

• ESD Basics (completed 5/2014)

• Measure Mind 3D Software Basic Training (completed 8/2014)

• Microsoft Excel 2007/2010 (completed 4/2017)

• Computer Applications I & II

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