Customer Service Associate

Tynesha Lloyd

Fort Worth TX,, *****

(P) 682-***-****

(E) *************@*****.***

Objective:

An Outgoing and hard- working individual seeking a position to employ skills Education: Currently enrolled

The College of Health Care Professions Fort Worth TX, Graduate: August 2023

Goshen School of Cosmetology Cleveland MS

Graduated: December 2019

SKILLS

-Problem Solving Skills -Time Management Skills -Team Work -Scheduling -Microsoft Office

-Multitasking Skills - Strong Communication -Positivity -Phone etiquette -Flexibility

-Verbal and Written Communication

Work Experience:

Supervalu Belzoni Ms - Cashier (February 2015- October 2018)

● Warmly welcomed 20+ customers per shift in the store, and assisted with finding merchandise

● Provided exceptional customer service

● Regularly ensured all shelves and displayed were properly coordinated

● Diligently handled transactions (POS, credit cards, cash, exchanged and returns) United Healthcare Insurance: Work from home Representative (September 2020-2022)

● Handle on average 300+ calls per shift with immaculate call quality and handle time

● Maintain a positive and professional attitude at all times

● Delivered exceptional customer service to members and made sure that their issues were resolved

● Maintained a clean and organized work space

● European Wax Center- Sales/Guest Service Associate (January 2023-Currently)

● Warmly welcome 25-30 guests per shift, coordinated checking in/out customers

● As the face of the business. Provided excellent customer service with a warm welcoming, helpful and friendly attitude.

● Orchestrated the scheduling of up to 25 appointments per day to maximize customer satisfaction and company goals.

● Gave knowledge about products to customers

● Gained some sales experience by selling products and passes to customers

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