Sales Associate Customer Service
Resume:
Paul Jepson
Acworth, GA *****
advfqs@r.postjobfree.com
Director of Operations and Marketing Manager.
Nikka Corp - Marietta, GA
October 2017 to October 2022- Resigned
•Managed and ran all aspects of the business from shipping/receiving, inventory controls, recruiting, training, HR, procurement, sales, marketing, social media and future expansion, to list a few.
• Help increase sales to $1.5 million first year, 2.5 million second year and 3.2 million the third year and on pace to get over 120% YTD growth.
• Managed the opening, build out, supplying, equipping, and staffing of all of our 4 stores. 2 are in Nashville and Charlotte which I travel to 50% or more of the time.
• Along with the Webmaster, rebuilt the website, added content and started the on-line store, and sold products on Amazon.
• Develop strategies to improve processes, incorporate and streamlined employee handbooks and designed the SOP (Standard Operating Procedure).
• Designed advertising campaigns on social media and increased reach by 243%.
• Produced, directed and edited promotional and educational online videos.
• Rebuilt an inventory system to include controls, bar code readers and cycle counts.
• Hired, trained and developed a managers and outside sales persons to continue our growth Flooring Sales Specialist
Floor and Decor - Kennesaw, GA
April 2015 to October 2017
• Sell solid wood, bamboo, and vinyl to homeowners, builders, and contractors. • Awarded 2016 #1 Salesman of Kennesaw. Consistently the top sales associate in the store, top 5 in the region and top 25 in the company Nationwide (60+ stores and growing). • Ensure customers have a positive shopping experience by delivering exceptional customer service and product information.
• Answer customers' questions about merchandise and advise customers on merchandise selection. • Suggest the best installation methods and recommend products and designs to ensure the customer has everything they need to complete their projects.
General Manager
LifeQuest - Acworth, GA
November 2011 to March 2015
Responsible for overseeing daily operational needs, facility management, sales, and marketing. Consistently the #1 club (out of 6).
• Determine staffing requirements, and interview, hire and train new employees, and oversee those personnel processes
• Manage staff of 25, preparing work schedules and assigning specific duties.
• Oversee activities directly related to making products or providing services. Vice President of Sales and Marketing / Area Director WORKOUT ANYTIME - Atlanta, GA
April 2007 to November 2011
• Oversee sales performance of 8 General Managers to meet or exceed sales quotas.
• Hired, trained, and developed sales staff; held weekly sales meetings, help franchises and potential Franchisees operate all areas of the sales and operational processes of their clubs.
• Review operational records and reports to project sales and determine profitability.
• Prepare budgets and approve budget expenditures.
• Oversee regional and local sales managers and their staff.
• Assess marketing potential of new and existing store locations, considering statistics and expenditures.
• Responsible for the profitability of 8 full service 24 hour clubs. Loan Officer
AMERICAN FREEDOM MORTGAGE - Atlanta, GA
January 2005 to June 2006
• Was the district #1 Loan Officer 4 times and #1 in the company-March 2006• Originated and sold new and refinance mortgages.
• Consistently in the field prospecting and building relationships with builders and real estate agents. • Implemented new policies and objectives to help grow the company General Manager
SPORTSLIFE, INC - Acworth, GA
1999 to 2004
BALLY TOTAL FITNESS Marietta & Atlanta, GA
Company went through two different mergers and acquisitions. General Manager - Crunch Fitness/Bally Total Fitness 1999 -2004
• Responsible for profitability and operations in all areas of the business.
• Including, but not limited to, new sales, personal training production, retail sales, hiring, training, staff development and customer service issues.
• Able to consistently increase previous year's sales production by 10% while maintaining low costs and low turnover.
• Implemented programming to decrease attrition and retention programs to increase referral business.
• Promoted 4 assistants to General Managers in other parts of the region. Marketing Director
SPORTSLIFE, INC
1997 to 1999
• Generated over $3,000,000 annually in new business sales
• Consistently hit or exceeded that budget by recruiting and training 2 teams and sales professionals to sell and service existing clients.
• Developed marketing strategies for inside and outside sales.
• Developed partnerships with outside businesses to drive traffic and sales through cross promotion. Club Director
SPORTSLIFE, INC
1990 to 1997
• Managed a sales team of 6-8 to consistently hit or exceed budget. Accomplished this through a system of service, results, obligation, personality, promotion and sales.
• Trained new sales reps in the basics of the sales process.
• Consistently trained experienced sales staff to help and ensure monthly goals were reached. • Generated new business through outstanding customer service and the ability to generate referrals. • During my 7 year run, my team averaged 93% of quota.
Health Coordinator
SPORTSLIFE, INC
1989 to 1990
• Exceeded sales expectations by generating over $400,000 in new business annually. • Promoted rapidly to sales manager by knowing the sales process and having the ability to teach and motivate others to do so. Education
Business Management
KENNESAW STATE UNIVERSITY - Kennesaw, GA
1992 to 1993
Business Management
UNIVERSITY OF WEST GEORGIA - Carrollton, GA
1987 to 1989
Skills
• Excel (8 years)
• Microsoft Office (9 years)
• Outlook
• PowerPoint
• Facilities Management
• Loan Officer Experience
• Inside Sales
• Employee Evaluation
• Sales Management
• Recruiting
Certifications and Licenses
Facebook Ads and Marketing Mastery 2020
December 2019 to Present
Additional Information
• Technology Skills: Microsoft Office to include Excel, PowerPoint, Outlook, 10 Key, Quick Books, Data Track, Aphelion, Motionsoft, Compass.
• Strategic Team Management skills to include: effective team management by administering and coordinating groups of individuals by promoting teamwork, delegating tasks, resolving conflict, setting goals and evaluating performance.
• In addition to my ability to relate with people, I am a self-starter, enthusiastic, and very well organized. I work well independently or in a group. I strive to always bring a focus on quality and a fresh approach to any task I am given. I have strong communication skills, a take charge attitude, and attention to detail of someone who takes pride in a job well done.
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