Mail Handler Service Representative
Resume:
Crystal Byrd
Buckeye, AZ *****
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Business Service Representative
American Woodmark - Phoenix, AZ
August 2022 to Present
Duties include but not limited, setting up deliver and installation dates for cabinets. Customer Service Representative/Team Lead
Big Solutions LLC - Buckeye, AZ
2018 to Present
duties include but not limited, overseeing team members, customer de-escalation, helping team members navigate resources, overseeing call queue, problem solving, while providing excellent customer service.
Casual Mail Handler
USPS - Phoenix, AZ
2015 to 2016
Prepared, moved, sorted, and separated mail by County, state, and zip codes. The mail was then packaged to be sent off to other distribution Centers. Customer service/Ambassador/trainer/receiving
Amazon.com - Phoenix, AZ
2010 to 2015
Assisted in customer's and vendors orders also trained new employees and managers. Customer Service Representative
WB Trucking Woodridge - Woodridge, IL
2005 to 2008
Support at phone company included intake, screening, and referrals to the technicians. Answer up to 3 lines with over 200 + calls per day in a call center setting. The calls ranged from assisting customers with cable, phone or internet questions. Helped customers with cable hookups at their location and resolved any problems that would lead to customer dissatisfaction. Collaborates cross-functionally to identify, implement and monitor the customer's service efficiencies, including performance guarantees. Education
Certificate in Esthetician
The Studio Academy Of Beauty - Avondale, AZ
March 2021 to Present
Diploma
Crete Monee High School
2002 to 2003
Skills
• Excel (2 years)
• MS Excel (2 years)
• MS Outlook (2 years)
• MS PowerPoint (2 years)
• MS Word/ Windows (3 years)
• Office Experience (1 year)
• Customer Service (7 years)
• Clerical Experience (1 year)
• Body Waxing (Less than 1 year)
• Dermabrasion (Less than 1 year)
• Eyelash Extensions (Less than 1 year)
Assessments
Data entry: Attention to detail — Familiar
December 2021
Maintaining data integrity by detecting errors
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SELECTED COMPUTER SKILLS
MS Word ~ MS Excel ~ MS PowerPoint~ MS Outlook
25-35wpm
Contact this candidate