Information Technologies Management
** ***** ** ********** **** the management and administration of enterprise
technologies coupled with a task-oriented work ethic.
Career Profile
Qualified executive leadership with in-depth experience managing enterprise level technologies. Hands on experience in managing large institutional technologies. Executive level leadership of technologies effecting thousands of end users and other businesses. Cloud based Azure A5 infrastructure administration along with security access management. Instigator of fully cloud based adoption for resilience and dependability. Lifelong instructor of all Microsoft end user applications to include Teams and SharePoint collaboration tools. In-depth familiarity with our next generations’ employees.
Core areas of expertise:
Technology Operations Management
Strategic Planning and Policy Development
Executive Level Technology liaison
Departmental efficiency structuring
Continual Process Improvement
Team Building & Leadership
1 million dollar plus Budget Management
Enterprise Azure & O365 A5 administration
Board Committee and focus group orchestration
Excellence in End User Customer Satisfaction
Professional Experience:
Spartanburg Community College July 2013 -- Present
A five-campus community college located in the upstate of South Carolina enrolling ten thousand plus students per semester.
IT Operations Manager
Department leader, Institution wide technology adoption coach. Manages twenty-five plus employees on five campuses, encompassing a tri-county area within the upstate of South Carolina. Responsible for the positive technological experience for over 10,000 faculty/staff/students. Tasked with employee recruitment, team-oriented environment, employee retention, assessment/review, and employee termination. Top Tier consultant for Tier II & Tier III technicians for Microsoft Azure A5 to include InTune, AD, Compliance, Identity, and access control administration. Projects coordinator for enterprise level project implementations. Lead security manager, standards adoption and enforcement, lead DRP coordinator for emergency situations. Vendor relations, contracts administration, policy and procedures administrator, strategic planning, and state procurement officer. Security compliance management, computer lifecycle management, training coordinator, helpdesk and call center management supervisor.
University of South Carolina Upstate
Over five thousand students enrolled annually, four hundred faculty and staff, a multi-campus higher educational state institution, and an average of ten thousand end users supported.
Network Administrator July 2008 – June 2013
Administration of University’s Cisco Catalyst and Nexus networking technologies. CUCM and Unity VOIP collaborations system administrator. multi-site/multi-controller Cisco LWAP wireless technologies administration and design. University’s SSL server certificates and secure access administrator. PCI compliance officer, enterprise and cloud print solutions administrator. Multifaceted emergency notification solutions manager/trainer. Cisco UC server administrator, multi-campus surveillance camera system administrator
Spartanburg School District 4
Ranked 4th top school district within South Carolina, District 4 is a public kindergarten through twelfth grade school district enrolling three thousand students annually.
Systems Administrator June 2000 – 2008
District’s lead technologist. District’s server administrator, desktop deployment coordinator, lead network infrastructure administrator, Project coordinator for web-based helpdesk application design and deployment. Designer and manager of district-wide customized server and desktop hardware solutions. Project assistant for state mandated student records management system. Project Manager Active Directory infrastructure upgrade. Coordinated District wide fiber-optic WAN and LAN infrastructure replacement. Project coordinator for all technical installations. Supervisor and coordinator of technical support personnel. Project lead and designer of district wide Smart classroom distribution and installation, Lead project lead for district wide security camera installation. District website development initiative coordinator. Hardware and software solutions establishment, development, and specs, coordinator and vendor management.
Converse College
A private higher educational institution specializing in single gender undergraduate studies, and a rapidly expanding graduate studies and distance learning programs enrolling an average of eight hundred students and employing three hundred plus faculty and staff.
Manager of Information Technology Services June 1996 - 2000
Leadership in establishment and management of IT department. full time and part time employee acquisition and management. Utilization of available resources for cost reduction such as implementing student work studies to maximize results and minimize expenses. Below, or at, budget operations through close fiscal management practices. Project Manager of presidential approved and mandated faculty, staff, and student instructions, standardized hardware, and secure practices. Web administrator and adoption coach for faculty webpage development initiative. Lead technical strategist for college, Strategic planning committee chair, new technologies project coordinator, and supervisor of initial campus network infrastructure installation. Administrator of Network, Servers, accounts, and security administration. Vendor relations manager and chief procurement officer. Desktop deployment administrator.
Education:
Wofford College
Spartanburg, SC 29303
Bachelor of Arts Degree
Spartanburg Technical College
Spartanburg, SC 29303
Associates of Arts Degree
Certifications:
Cisco Certified Network Administration
Microsoft Certified Professional
SC State Procurement Certification
Cisco Entry Network Technician
Dale Carnegie Leadership Training certificate
Skills and Training:
SC State Procurement Training with SCTIMO
Azure A5 Cloud infrastructure administration
Cisco Certified Network Administration
SSL administration
Implementing Cisco Unified Communications Manager
Emergency notifications administrator and trainer.
Zinger Miller Team Building Solutions
Effective communications and human relations skills
References:
References available upon request.