Service Representative Crew Member

EDUCATION

Seminole State College of Florida May *023

●Major: Business and Information Management, Bachelor’s Degree

●Minor: Data Analytics

●GPA: 3.4

●Recognition: President List (consecutively in 2020), Dean's List (Spring 2019, Fall 2021), Won 10th Place at Miss Florida Teen USA 2018

●Organization membership: Black Student Union, The International Club

●Technical Certificate: Financial Operations, Financial Operations Specialist.

EXPERIENCE

AAA(American Automobile Association

November 2022-Febuary 2023

Accounts Payable Clerk

Heathrow, FL

●Prepared work to be accomplished by gathering and sorting documents and related information.

●Paid invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.

●Obtained revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.

●Maintained a 300 target goal of invoices a week by analyzing, researching and checking updated vendor information by using key accounting softwares like JDE, Application Extender, Oracle, e.t.c.

●Collected revenue by reminding delinquent accounts; notifying customers of insufficient payments.

●Processed payments in compliance with financial policies and procedures.

●Prepared financial reports by collecting, analyzing, and summarizing account information and trends.

●Maintained accounting ledgers by posting account transactions.

Alorica

August 2022-November 2022

Trusted Referee

Lake Mary, FL

●Provided ultimate support to members by verifying their identity and making sure it matches the documents on file.

●Laced my listening and proactive skills to ensure members are assisted in a timely manner.

●Responsible for reporting to work at my assigned desk daily in an accurate manner.

●Interacted with a maximum of 60 members a day and asked probing questions to get a good resolution.

Goldman Sachs June 2020 - May 2021

Advisor II blended support Lake Mary, FL

●Provided customer service support and resolution of non-routine problems regarding client's products and services.

●Involved in the growth of the organization by providing constructive input on team improvement during team lead meetings

●Interacted approximately with 50 customers daily and ensured appropriate questioning to identify issues.

●Managed all customer inquiries and summarized them to present to management

●Administered and prioritized customer tasks and ensure achievement of all deadlines within the required time frame.

H&R Block Jan 2020-June 2020

Customer Service Representative Lake Mary, FL

●Served as one of the company's major points of contact for all customers

●Provided product and service information and answered inquiries about taxes and resolved any emergent difficulties that our client accounts could be experiencing with precision and efficiency.

●Assisted consumers in completing their annual taxes successfully

Chipotle June 2019 - Sept 2019

Crew Member Lake Mary, FL

●Assisted over 60 customers daily by providing information and resolving their complaints with the support of management

●Followed the original recipes closely to ensure the same high-quality food every time.

EXTRACURRICULAR ACTIVITIES

Global Connections June 2020 - Aug 2020

Member Seminole State College

●Attended personal and professional development workshops around diversity and increased awareness of other cultures

●Contributed to the Diversity Common to bring students of all races together. As an assistant leader, I was able to write about my struggle to my mundane everyday.

●Worked on the history of diversity and togetherness as a team project to learn about social groups and authentic stories that will prepare us to promote Diversity in the workplace and personal lives.

SKILLS

●LANGUAGES: English (Fluent)

●SOFT SKILLS: Teamwork, Entrepreneurial Spirit, Empathy, Strong Verbal and Writing Skills, and Multitasking Skills

●TECHNICAL ABILITIES: Microsoft Office (Excel, Word document, Access, and PowerPoint)

●TYPING SKILLS: 10-key touch typing skills

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