Front Desk Management Consultant
Resume:
PAUL A. McCAMPBELL
Halifax, MA 02338
*******@*****.***
PROFILE
Senior level professional with 20 years of progressive Management, HR, Operations, and Sales experience in the health-care field. Seeking executive level management position overseeing, managing, and implementing all facets of Corporate Operations. Also possessing top producing Sales and Marketing skills within the healthcare staffing industry. Consistently successful in developing new markets, penetrating new territories, identifying market trends and capturing new business. Broadly skilled management experience with demonstrated ability to manage growth, productivity and profitability. Strong, effective leadership skills with creative problem solving and team playing abilities. Strong business acumen with a broad understanding of fundamental principles.
PROFESSIONAL EXPERIENCE
The Key of Massachusetts, LLC
Wellesley, MA (Largest National Private Home Care Agency) (2021-Present)
Regional Care Solutions & Client Success Team Manager Boston Region
Manage team of Care Solutions and Client Success Managers overseeing New England operations.
Lead growth of the region, insuring growth targets are met. Exceed annual goals and created a strong care management team.
Oversee staffing division, sales division in coordination of providing exceptional care.
Partner with referral sources ensuring strong communication of our product, presenting to fiduciaries, Trust Officers and physician health care groups.
Senior Homecare Solutions, LLC (Privately held Massachusetts Home Care Agency)
West Roxbury, MA (2014-2021) (Company sold to The Key December 2021)
Vice President
Defined and implement operations strategy, structure and process while overseeing day to day company operations.
Monitor performance to proactively identify efficiency issues and propose solutions.
Maintain a working knowledge of all phases of operations while coordinating support throughout the organization.
Interview, hire, train and mentor a diverse field staff of over 150 employees.
Favorite Healthcare Staffing Inc.
Boston, MA (2008-2014 National Healthcare Staffing Agency)
Director
Reporting to Regional Director, responsible for business development, sales and profitability.
Extensive recruiting and hiring responsibilities for qualified medical personnel.
Personnel Management for two divisions overseeing internal staff of seven and field staff of 400.
Extensive reorganization of policy and procedures effectively increasing volume of business by 25%.
Robert Hall & Associates Inc.
Braintree, MA (2006-2008) (National Staffing Company)
Management Consultant
Executive management human resource consulting position for client accounts throughout New England.
Directed corporate policy and procedures and effecting changes for all human resource functions inclusive of national compensation analysis in compliance with changing laws and regulations.
Project management of national compensation analysis, restructuring performance evaluation system with reward program designed on a pay for performance bonus structure.
Diversified Staffing Group Inc.
Boston, MA (2001-2006) (Regional Healthcare Staffing Agency)
Regional Director of Operations & HR
* Senior level management position for leading nurse staffing agency, overseeing six branch offices, with ten direct
reports managers, reporting directly to the President.
* Project management for all HR functions for field staff in excess of 500 employees with solid background in payroll, compensation planning, benefits administration, recruitment, employee relations, employee retention, workforce development, workforce diversity, workers comp, unemployment and organizational development. * Directed all functions of HR, designing, implementing, communicating and administering
compensation programs for the entire company, directing staff in achieving related compensation objectives. Starmed Staffing Group Inc.
Boston, MA (March 1998-November 2001) (National health-care Staffing Agency, second largest in US)
Area Director New England
* Executive level management position for leading health-care staffing agency with four direct report managers, overseeing twenty indirect report office staff with 1200 medical field staff employees, report directly to Regional VP.
* Responsible for top line revenue in excess of 22M in four branch offices in the New England Region, managing overall growth in excess of 200% within the first year of operation, bringing 26% net earnings to the bottom line. * Progressive record of achievement in the development and expansion of business relationships, increasing revenues while providing improved quality of services. * Areas of expertise included: New Account development, Key Account Management, Market Penetration, Contract Negotiations, and Competitive Strategic Planning.
* Region of the Year Award 2000.
Fallon Community Health Plan Inc. Worcester, MA (March 1994-March 1998) (Third largest HMO based in Central Massachusetts) Pediatric Team Leader
* Managed in the capacity of Pediatric Team Leader responsible for direct report of nine physician panel, twenty- three nursing staff and eight administrative staff, reporting to the physician site-chief. * Average annual site growth and productivity increased by thirty-seven percent while maintaining ninety-eight percent patient satisfaction. * Corporate recognition award 1997, largest growth site.
Four Seasons Hotel
Boston, MA (November 1989-March 1994)
Front Office Manager
* Directed front office operations including reservations, concierge, PBX operators, and front desk staff. * Implemented aggressive sales promotion setting company standards and procedures effectively modeled company wide, increasing revenues twenty percent annually. * Responsible for high-end clientele, inclusive of groups and tours.
* Employee of the year 1991.
EDUCATION
Bridgewater University (1994) Bachelors of Arts, Political Science Major
PROFESSIONAL ORGANIZATIONS
Aging Life Care Associates Member, Program Committee
Massachusetts Association of Nursing Agencies, founding member.
Affiliate, Massachusetts Hospital Association Realtor, Member South Shore Board of Realtors Licensed Real Estate Agent, Massachusetts
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