Michelle Ford

Committed internal and external customer relations professional. Organized and self-driven to achieve company goals, with over two decades of experience successfully leading teams, developing processes and managing multiple offices at one given time. Accomplished in building outstanding rapport, with the ability to understand and work with various personalities. Excel in building professional relationships for the success of the organization. References and letter of recommendation readily available upon request Peoria, IL 309-***-**** advfoj@r.postjobfree.com LinkedIn.com/in/Michelle-ford35825359 WORK EXPERIENCE

Aesthetics at Illinois Eye Center — Med Spa

Heartland Dental Care — Practice Administrator

First Tennessee Bank — Research Coordinator/ Student Loan Coordinator 2007 to Present, Peoria, IL

Active participant in the Med Spa start up along with the overseeing Oculoplastic Surgeon Expanded the department to include an Esthetician and an RN Utilize promotions and social media to attract and retain clients Oversee operations by managing eld trainings, new procedures, budget, appropriate licensures, inventory management, and providers’ schedules

Develop and maintain relationships with clients and medical professionals to support the success of our practice Complete annual continuing education in the beauty industry to enhance my skills 2001 to 2007, Effingham,IL

Developed and distributed employee work schedules based on operational needs amongst multiple o ces Managed and conducted training sessions regarding patient interaction Managed training sessions for new procedures and dental instruments Managed plans concerning budget and scal matters

Maintained and often succeeded monthly revenue goals with multiple o ce Represented o ces during annual company meetings with supporting information regarding productivity initiatives Collaborated with doctors, team members and patients Completed annual continuing education in dentistry Completed DISC Behavior Assessment course

1992 to 1995, Maryville, TN

Responsible for supporting area branches with requests regarding past transactions Reconciled student loan interest payments with bank government reporting Worked to resolve problems in a timely manner prioritizing appropriately Worked cohesively in a team envirnoment

Completed ongoing continuing education courses in banking and customer service PNC/National City Bank — Teller/Customer Service

EDUCATION

Illinois Central Community College

Pellissippi State College

SKILLS

1988 to 1992, Peoria, IL

Started as Branch Teller and quickly advanced to Lead Teller balancing cash drawer on a daily basis, providing top notch customer service

Advanced to Vault Lead Teller keeping the vault balanced on a daily basis Responsible for ordering cash and coin for the branch Participated in various trainings to enhance my skills Helped train and onboard new employees in teller positions while cultivating a team environment Advanced to Customer Service Responsible for opening new accounts, building professional relationships with customers, cross-selling bank services, answering phones, and walk-in inquiries Listened to customers needs and offered solutions to meet their nancial goals Completed banking courses to further my knowledge

1989 to 1990

Business banking courses studied

1992 to 1993

General courses studied

Cultivating customer relationships · Team leadership · Sales/goal driven · Processes · Con ict resolutions · Social media · Proprietary software