Juanita Wilson

advfo2@r.postjobfree.com · 857-***-**** · Roxbury, MA 02119

Dedicated and energetic human services professional with experience in administrative support and customer service. Ability to work under pressure, set clear goals, follow-through, and set priorities to ensure favorable outcomes.

Work History

Pharmacy Technician 2/2021 – 2/2022

Walgreens Pharmacy, Roxbury, MA

Accessed prescription, patient and prescriber to navigate insurance systems on behalf of client while working alongside licensed pharmacists to provide excellent service within high-volume retail setting

Greeted customers, answered high volume of calls, maintained patient profiles with billing, insurance, and prescription information, and contacted physician offices to obtain prescription refill authorizations

Calculated dosages, prepared, labeled and dispensed medications, to be approved by pharmacists as well as mixed the and administered the COVID-19 vaccine to patient’s adults and children Clerical Support 1/2019 – 8/2019

Division of Professional Licensure, Middleton, MA

Provided administrative support, including processing mail, managing files, assisted with responses to public records requests, responded to phone and email inquiries, and assisted with walk in visitors

Issued Applied Behavior Analyst, Educational Psychologist, Marriage & Family Therapist, and Mental Health Counselors licenses to qualified applicants for

Created and edited applicant profiles in secured database maintaining confidentiality and invoiced and cashed checks for application, license, and wall certification fees Clerk IV 11/2014 – 2/2019

Department of Transitional Assistance, Boston, MA

Assigned TAFDC, EAEDC, and SNAP recipients to a case manager as well as sorted and scanned documents to the Electronic Document Processing Center to help clients receive appropriate services

Pinpointed scanned documents in secured database that were requested by Department of Revenue also reviewed and assigned clients to the proposed Authorized Unit manager per Director of the office

Located cases in secured database by social security number or by agency I.D in order to distribute new and replacement EBT cards and handle case reviews

Education

Adult Child and Baby CPR, First Aid, AED – Certificate Human Services Employment Ladder Program Certificate Expires – 03/2023

PTCB’s Immunization Administration – Certificate

Pharmacy Technician (PTCB) – Certification

General Education Development

SKILLS

Critical Thinking – Utilize attention to detail, observing, and analyzing in order to draw conclusion

Microsoft Office – Daily use for meetings, records management, presentations, and budget planning

Customer service - Assist in addressing customer needs and creating a positive customer experience

Communication – Approach others with understanding/empathy to create a comfortable environment

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