Appointment Setter Service Agent

*** ***** *** • COlumbia, IL *****

PHONE 808-***-**** • E-mail *******@*****.***

Courtney D. Acevedo

OBJECTIVE

To apply for an employment opportunity.

Education

January 2021- June 2021 Purdue Global University Columbia, Illinois

●Took four classes toward a graduate certificate in applied behavior analysis (ABA).

June 2015- July 2016 Lindenwood University Saint Charles, Missouri

●Received a Master of Arts in Education with an emphasis in Early Intervention in Autism and Sensory Impairments in May 2016.

June 2003- May 2005 Eastern New Mexico University Portales, New Mexico

●Received a Bachelor of Science in Early Childhood Education on May 14th, 2005.

August 2002- May 2003 Gulf Coast State College Panama City, Florida

●Received an Associate in Arts in May 2003.

August 2001- July 2002 University of Central Florida Orlando, Florida

June 2001- August 2001 Broward College Ft. Lauderdale, Florida

Employment

December 2021- present Early Autism Services Fenton, Missouri

Registered Behavior Technician (RBT)

●I work one- on- one with clients implementing behavior plans in the areas of academics, social- emotional, and life skills.

August 2021- present Miriam School and Learning Center Webster Groves, Missouri

Parent Association Coordinator

●I coordinate events for students, teachers/staff, and/or families at multiple locations.

●I enlist volunteers and network with families and local businesses.

October 2020- present Miriam School Webster Groves, Missouri

Substitute Teacher

●I work as a substitute teacher in grades K-8 with students who are unique learners and have various diagnoses.

February 2017- December 2020 ACD Direct Columbia, Illinois

Customer Service Agent

●I provided quality customer service for inbound calls using soft skills and multi- tasking for non- profit companies.

January 2017- December 2020 Loseka Tiger, LLC St. Louis Downtown Airport, Illinois

Office Manager for an Aviation Consultant and Sales Company

●Wrote all invoices and sales slips for sales and contracts.

●Utilized Quickbooks to manage LLC consultant and sales accounts.

●Oversaw the company’s tax filings on a yearly basis.

●Shared product knowledge with customers while making personal recommendations.

●Organized LLC’s Microsoft Outlook schedule for client meetings and events

●Used Microsoft Office and Google products: Word, Excel, PowerPoint, Outlook, Google Docs, Google Sheets, and Google Slides on a daily basis

●Handled shipping and receiving, invoicing, inventory, stocking and all other hangar tasks

April 2006- May 2010 Hawaii Department of Education Leeward District, Hawaii

Substitute Teacher

●Taught children in Pre-Kindergarten through sixth grade in regular and special education classrooms.

September 2005- January 2006 The Cole Academy Waipahu, Hawaii

Preschool Teacher

●I taught and created lesson plans for children ages three through five.

April 2005 Child Care Training and Technical Assistance Portales, New Mexico

Program

Workshop Presenter

●Spring Conference- Creating Learning Centers: Science, Math, and Manipulatives and Creating Learning Centers: Dramatic Play, Blocks, and Art.

●The information provided was based on New Mexico licensing requirements for the environment and the Early Childhood Environment Rating Scale Revised (ECERS).

June 2003- May 2005 Child Care Training and Technical Assistance Portales, New Mexico

Program

Work Study/ Assistant Toy and Resource Lending Librarian

●Assisted professional staff with out of office functions- Spring Conference workshops and Child Find.

●Assisted in referring parents to childcare centers and home day centers in the community.

●Checked out educational materials to parents and local childcare providers using a database program. Ensured the Toy Library was organized and stocked.

●Performed various clerical tasks in the office- answer phone, check mail, create spread sheets and letters, file, etc.

Volunteer experience

●Various events and programs with many positions with the PTA since 2011.

●Many community events in our town and other non-profit organizations.

References

Available upon request.

Contact this candidate