Customer Support Service

Katrina Golden

Rock Hill SC, ***** 803-***-**** ****************@*****.***

Skills Summary

Proficient in handling complex customer issues and promoting positive

experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Education

York Technical College - Rock Hill, SC

Northwestern High School - Rock Hill, SC

Experience

Premier Clinic (Externship)Rockhill, SC

August 2022 to Present

Creating a supportive environment by welcoming and assisting patients.

Obtaining personal and health information, managing patient files, and updating electronic health records.

Assisting healthcare professionals with patient examinations and minor procedures.

Recording vital signs and collecting and preparing laboratory specimens.

Performing minor diagnostic tests and administering treatment under the supervision of healthcare professionals.

Assisting with administration duties, including scheduling appointments, arranging laboratory services and hospital admissions, handling billing, and filing insurance claims.

American Red Cross - Charlotte, NC

May 2016 to January 2019

Responded to customer requests for products, services and company information.

Compiled customer feedback and recommended service delivery improvements to management.

I answered customer telephone calls and made outbound calls promptly and in an appropriate manner.

Answered constant flow of customer calls with up to 50 calls in queue per minute.

Provided primary customer support to internal and external customers in fast-paced environment.

Shutterfly - Charlotte, NC

October 2014 to April 2016

Managed product staging to efficiently transfer items between receiving, storage and shipping locations.

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Maintained accurate inventory records to provide data for use in audits and completion of order requests

Performed inventory control, such as counting and stocking merchandise.

Kept warehouse stations and equipment in good working order in line with requirements.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

One Main - Charlotte, NC

January 2011 to January 2013

Negotiated to collect balance in full.

Recorded all information regarding the financial status of customers.

Resolved challenging situations with friendly but firm strategies.

Processed payments and contracts on accounts.

Counseled debtors on payment options and arranged installment agreements.

Reviewed collection reports to determine status of collections and the amounts of outstanding balances.

Negotiation

Account Management

Customer service

SKILLS Multi-line phone talent good listening skills Creative problem-solving Professional telephone demeanor Warehousing functions Staff education and training Money handling abilities.

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