TONY NIDEROST, CSM

425-***-**** – advfnr@r.postjobfree.com

BUSINESS & TECHNOLOGY PROFESSIONAL

Turn-around expert, bringing struggling teams to the next level. A dynamic professional with demonstrated ability to achieve transformational change in significant projects. Passionate about making strategy become a reality.

AREAS OF EXPERTISE

• Strategy Definition and Execution

• Product Management

• Enterprise Applications

• Order Management, Quote-to-cash, Fulfillment, Customer Care

• Systems and Application Architecture

• Data Architecture and Analytics

• Big Data / Caching

• Performance Design

• Cloud Computing (AWS, Azure, Hybrid)

• SaaS / PaaS / IaaS

• DevOps / Build Engineering

• Vendor Management

• Agile/SAFe, Waterfall and Hybrid Methodologies

PROFESSIONAL EXPERIENCE

Milestone Technologies – Scottsdale, AZ

Solution Architect, 9/2021 – 1/22/2023

Client: T-Mobile – 9/19/2021 – 12/23/2022

• As a key part of the work intake processes, evaluated the business strategies and capabilities required for T-Mobile for Business (TfB) to define the conceptual architecture and high-level solutions design, defining the data requirements, system impacts, and solution design

• Part of the program team for TfB’s Compliance Programs, including USGCI and CMMC compliance for Federal Government customers

• Established the strategy for a hybrid cloud environment, including leverage of a cloud solution provider’s FedRAMP solutions, SaaS offerings (Salesforce, ServiceNow, etc.), along with on-premise solutions

• Defined an approach for replacement of the Wireline business self-service portal which integrated over 13 solutions to provide care capabilities, including ordering, troubleticketing, troubleshooting and customer notifications

Vast View Paradigm Consulting – Scottsdale, AZ

Managing Partner, 9/2014 – Present

Consulting for several industries, performing product management support, architectural analysis and recommendations, defining Epics and user stories, and business process analysis, data architecture. Product roadmap definition to implementation planning.

• Developed systems architecture for a sales and marketing SaaS platform for service-based small businesses, including the customer domain data model

• Delivered systems architecture, UX/UI guidelines, data requirements, reporting and mobile design for a hosted compliance solution for a Hong Kong-based company

• Analysis and design of business process definition, architectural recommendations, along with user stories required to support them. Defined security requirements to ensure that proper redaction and visibility occurred within the platform.

CHOICE HOTELS, 8/2013-9/2014 – Phoenix, AZ

Senior Director, Systems Architecture

Led a team of solution architects tasked with supporting business goals with executable application architecture roadmaps.

• Partnered with stakeholders to analyze commercial and open-source offerings to ensure alignment with the architectural direction.

• Spearheaded evaluation of Azure and Amazon Web Services and established Enterprise Agreement with Amazon, which allowed for elastic scalability across the globe working with Legal and Amazon.

EXPEDIA, 2011 – 2013 – Bellevue, WA

Senior Director / General Manager, Customer Care Agent Tools

Delivered redesign of a new Sales and Service agent application and roadmap, previously stalled for over a year, for all Global contact centers for Expedia, Hotels.com, and Expedia Affiliate Network brands.

• Streamlined agent processes, decreasing operational costs and reducing call times by 17%, resulting in improved customer satisfaction and costs.

• Integration with key ordering and financial systems, as well as the IVR, aligning to the Expedia Common Object Model, which I was the steward

• Implemented new financial controls missing from the previous platform, resulting in improved revenue and risk management.

EXPEDIA, 2009 – 2011 – Bellevue, WA

Senior Director/General Manager, Platform Architecture Services

Product owner for core application architecture products leveraged by Expedia’s global applications. Defined caching and Big Data strategy for Expedia applications, evaluating over 50 commercial and open-source solutions via Proof-of-Concepts and eventually leading to a Request for Proposal (RFP) and final selection.

• Steward of the Enterprise Expedia Common Object Model (ExCOM) across all Expedia brands.

• Chair of the Architectural Review Board across Expedia, Inc.

• Served as GM for the Global Payments Team for critical initiatives, reclaiming projects from “red” status and earning an award for outstanding accomplishments. CTO Award for Excellence in Delivery.

MICROSOFT, 2007 – 2009 – Redmond, WA

Director, Customer Service & Support IT

IT Solutions Management of a $16 million annual portfolio of applications in support of the commercial technical support business.

• Directed Principal Solution managers for a platform and ecosystem supporting customer support and incident management at Microsoft, to consolidate over 12 major systems, eliminating redundant operational costs.

• Reduced call handle time by providing a workflow solution that integrated multiple applications into one user interface. The second release reduced handle time by 9%.

MICROSOFT, 2005 – 2007 – Redmond, WA

Director, Enterprise Architecture for Microsoft Sales, Marketing and Services Groups

Directed a team of Principal architects to align IT investments to company strategies and priorities and reduce costs in the application portfolio across business units, including sales, marketing, and CRM.

• Defined the Master Data Management strategy across Microsoft IT, including the Customer Master Strategy, including evaluation and recommendation of several MDM commercial solutions

• Identified funding needs for strategic areas in Sales, Marketing, and Services business units and defining an executable roadmap that also included redundant application reduction.

• Delivered green-belt six-sigma project, for small and midmarket solutions and partners (SMS&P) lead and opportunity management toolset leading to a reduction of data entry required by partners by 25%.

AT&T Mobility, 2003-2005 – Bothell, WA

Director, Enterprise Application Integration

Product owner of core Customer Support application integration and portfolio of shared application services, enabling back-office automation of orders with teams across Atlanta, Texas, and Seattle.

AT&T Mobility, 2002 – 2003 – Bothell, WA

Director, IT Systems

Delivered Solutions and IT Services resulting in cost reductions through self-service, rebalancing of labor, and elimination of redundancy for the service desk application suite, the Intranet, content management, and software development tools.

• Developed and executed plan that reduced costs from $25 million to $11 million with minimal impact on customer service levels.

• Established an on-shore and off-shore delivery model that included a shared data model that allowed for ease of communication between delivery teams.

AT&T Mobility, 2000 – 2002 – Redmond, WA

Senior Manager, Systems Integration

Established a team of over 120 responsible for all aspects of Customer Relationship Management (CRM) and Order Management systems, architecture, development, and integration with over 20 back-end systems, including the IVR, customer self-service, and billing.

• Managed the transition of legacy customer systems to a commercial package.

• Owned the core data models across the customer sales and support domains and its integration into the entire Enterprise portfolio.

• Delivered major upgrade of systems from a heavy, desktop application to web-based versions

EDUCATION

Carnegie Mellon University, Master of Science in Management and Public Policy

• Concentration in Management of Information Systems

• Graduated with distinction

• Teaching assistant for a graduate-level data architecture course

The University of Washington, Bachelor of Arts in Business Administration

RECOGNITION / AWARDS

Expedia: CTO Award for Excellence in Delivery

AT&T Mobility: Circle of Excellence Award

Certifications: ITIL 3.0 Certified, Certified Scrum Master (CSM)

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