Service Representative Cleaning
Resume:
Tameko Fishburne
Experienced Hospitality Worker/ Customer Service Representative
Walterboro, SC 29488
**************@*****.***
To obtain a career utilizing my skills and training. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
A@A Enterprise - Walterboro, SC
January 2018 to Present
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication. Trained staff on how to improve customer interactions. Properly directed inbound calls in phone queues to improve call flow. Quality Assurance Inspector/ Lead Supervisor
Reflections Cleaning Service - Hilton Head Island, SC September 2013 to Present
Supervise and provide leadership to a team of other supervisors and housekeepers and to maintain and improve performance. Attend to miscellaneous requests for quality related tasks from the general manager. Perform inspections on houses and condos. Responsible to visually inspect in-process/finished work. Train supervisors and housekeepers, answer phones, scheduling for housekeepers, updating schedules for units needing cleaning, preform inventory in warehouse, stock shelves,bag linen for housekeepers, sort linen
Certified Medical Assistant
Allendale Correctional Institution - Allendale, SC March 2007 to February 2012
Check vital signs. Assist with wound care, filing records, blood sugar checks, paper work on new arriving inmates, and various other tasks as needed.
Housekeeper, Seasonal Work
Reflections Cleaning Service, Hilton Head, SC
April 2005 to September 2006
Clean condos to the best of my abilities.
Administrator Assistant/Activity Director
Colleton Place - Walterboro, SC
May 2004 to May 2005
Maintain the residents records, answer the phones, perform activities with the residents, and take them to there doctor's appointments. Order medications for the residents, and administer them. Supervise employees, I did scheduling, payroll, filing, computer work, and assist with hiring. Education
High school diploma
Walterboro High School - Walterboro, SC
August 1996 to June 2000
Skills
• Medical terminology courses
• Medical Records
• Skilled in Windows
• Knowledge Word, Excel and Data Entry
• Keying 35 wpm
• Multiline telephones
• Quality Inspection
• Quality Assurance
• Quality Control
• Picking and Packing Experience (7 years)
• Order Fulfillment (7 years)
• Stocking (7 years)
• Customer Service Skills (10+ years)
• Laboratory Experience
• Patient Care
Certifications and Licenses
driver's license
Registered Medical Assistant (RMA)
January 2007 to January 2023
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